Robert Bor Email & Phone Number

Debrecen, Hajdú-Bihar, Hungary

Debrecen, Hajdú-Bihar, Hungary

As a WAN engineer my main duties are to support project based standard and non-standard delivery activities within simple and complex changes, and work together with other internal teams and external stakeholders. My tasks are (since 2017):- Representing BT on calls with internal and external teams- Strong collaboration with BT and 3rd party support teams and customer representatives- Managing and providing in-depth technical support for BT customers- Supporting large variety of networking products- Assisting in design, engineering, configuring, testing and rollout of BT products- Detailed planning and implementing standard and non-standard network solutions required by the customer- Completion of technical deliverables defined in the project scope- Providing in-time and quality implementation as a remote engineer during solution deployment, testing and resolving issues in real-time- Reviewing and discussing topologies, creating templates and low-level designs to have standardised configuration- Ensure that the managed devices match the defined security compliance level- Keeping up to date with the communication technologiesAs an experienced WAN engineer:- Providing the technical assessment of new requests- Taking over highly escalated projects if necessary- Planning and completing complex projects, large-scale and expedited rollouts, customer onboarding as a single point of contact in cooperation with the Project Team - Involved in new product takeover and providing trainings- Mentoring and coaching junior colleagues- Regularly maintaining customer specific documentation- Participating in design creation, design review and technical calls, prepare and deliver high quality network solutions- Close cooperation with site designers, account lead TDAs, project managers and customer representatives to find possible improvements in the solutionSince 2022 I am involved with CISCO Viptela SDWAN delivery work.

Debrecen, Hajdú-Bihar, Hungary

As a Last Level Support my main duties were to support the 2nd line with the most complex incidents, being proactive and working together with other teams to give better service to one of the Top25 and three of the top 50 customers of T-Systems.Third line support provides high-level problem resolution therefore requires complex and comprehensive mindset, good analytical and problem solving skills. Collaboration with external service providers is a daily task to tackle with.Last Level Support team's work includes end-to-end responsibility of customer networks, troubleshooting of complex scenarios and support of project management/design architect units.In this position I handled stress and was always ready to get involved in the worst network cases anytime due to the nature of our customer's sensitive business.We were providing services 24/7, I worked on call duty periodically.I was also involved in 3rd level and TDA interviews as a technical representative.Technologies I was dealing with in my everyday work:- WAN ((Metro)Ethernet-, serial- ,ISDN-, ATM (DSL), etc.)- LAN (Cisco L2 and L3 switches, from 2950 up to 6500 series)- Routing (OSPF, RIP, EIGRP, BGP)- Advanced LAN and WAN technologies- Cisco IOS based firewall (CBAC, ZBFW)- IPSec VPNs (Meet-in-The-Middle, GRE Tunneling, DMVPN technologies, PSK/PKI)- monitoring and management tools (Spectrum, NetQoS, LiveAction, CISCO Prime)

Debrecen, Hajdú-Bihar, Hungary

I was an Experienced Network Administrator at the Telecommunications market, where I provided 2nd line LAN/WLAN/WAN technical support (multiple shifts and on call duty) in a non-standard environment for a global company in the UK.As of April 2016, I was also working as a technical lead, I was involved with all of the high priority incidents or problem tickets and if necessary with the coordination of the groups from a technical perspective. In addition to that, I was also participating in daily and/or (bi)weekly calls between the responsible teams that aimed to fill in the gaps, optimize communication and processes and to provide clarification and an extra drive to stuck cases.My tasks were:- responsibilities of team manager in out of normal working hours- technical advisor role within the team and towards the higher management and external stakeholders- close cooperation with other departments (service desk, change management, problem management, incident management, 3rd level team, network design team and account team)- was involved in operation meetings with internal and external participants- was involved in new processes and way of working development between teams- was involved in account specific process reviews and creation- internal process "cheat sheet" / one pager extract creation - was involved in schedule creation - was involved in escalation management on a daily basis- took over highly escalated cases form 2nd line colleagues whenever it was necessary- handled and drove mostly high severity network related incident- made sure that the Service Level Agreement was met on all fields of the provided service- co-operation with 3rd line and TDA colleagues to resolve trouble tickets- participated in new network solution handovers from delivery to operations- was responsible to create new knowledge articles (both process and technical related) in the internal knowledge base platform- was involved in providing trainings to the colleagues

Debrecen, Hajdú-Bihar, Hungary

As a 2nd level Network Administrator at the Telecommunications Services and Solutions (TSS) department, I provided 2nd level technical support (multiple shifts and on call duty) for 2 year 7 months In addition to this, I was also involved in providing internal technical trainings to new and existing colleagues.Responsible for:- assuring the 24 x 7 x 365 network connectivity for head offices and data centers with off-site locations- solving LAN/WAN related incidents within service level agreement- implementing network changes- escalating the problems which require assistance from higher level- coordinating with 3rd party providers for the procurement of replacing network itemsDevices under our responsibility:- Cisco Routers: 8xx, 17xx, 18xx, 19xx, 28xx, 29xx, 36xx, 38xx, 39xx, 72xx, 76xx, - Cisco Switches: 2950, 2960, 3550, 3560, 3750 (single and stacked), 4500, 6500- Cisco WLCs: 5500, 7500 Flex- Nortel Baystack- Juniper devices

Bachelor Of Science (B.Sc.), Computer Science Engineering, Excellent

Information and Communication Networks specialization

Okj 54 481 03 0010 54 03, It Security Technician, Excellent

Activities and Societies: Perform work organisation activity Plan assess projects perform hardware and software tasks Install, configure.

High School Graduation, Information Technology

Activities and Societies: Information Technology specialization