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Extensive global leadership experience, delivering results as a senior leader with P&L responsibility, leading multiple diverse functional areas in the last 25 years: Service (Automotive OEM) Warranty (OEM, Parts & Accessories) Customer Contact Call Center serving: -
Harley-Davidson Motor Company
View- Website:
- harley-davidson.com
- Employees:
- 11124
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General Manager Of Dealer And Customer OperationsHarley-Davidson Motor CompanyMilwaukee, Wi, Us
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General Manager Of Dealer & Customer OperationsHarley-Davidson Motor Company Jul 2024 - PresentUnited States
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Sr. Director Of Dealer, Service & Customer OperationsHarley-Davidson Motor Company Apr 2024 - Jul 2024Milwaukee, Wisconsin, United States
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Director - Global Service & Warranty OperationsHarley-Davidson Motor Company Nov 2017 - Jul 2024Milwaukee, WisconsinLead an incredibly gifted leadership team to provide world class services for our Customers and ~1400 Dealers in the following areas globally: - Service Operations - Warranty Operations - Dealer Services Call Center Operations - Technical Services CallCenter Operations - Customer Service Call Center Operations - Consumer Affairs OperationsRide safe!
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Director Of Retail DevelopmentHarley-Davidson Motor Company Mar 2016 - Nov 2017Greater Milwaukee AreaResponsibilities include leading a team of gifted industry leading people to strategically implement retail solutions in providing kick ass customer experienceses for ~700 U.S. H-D Dealer retail locations in the following areas: - H-D Technical Service and Warranty - H-D Customer & Dealer Support Call Center - H-D Market and Dealer Development - H-D Retail Environment & Visual Merchandising - H-D… Show more Responsibilities include leading a team of gifted industry leading people to strategically implement retail solutions in providing kick ass customer experienceses for ~700 U.S. H-D Dealer retail locations in the following areas: - H-D Technical Service and Warranty - H-D Customer & Dealer Support Call Center - H-D Market and Dealer Development - H-D Retail Environment & Visual Merchandising - H-D Dealership Training - H-D Dealer Performance ProgramsNow let's Ride! Show less
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Director Of Strategy & Planning - Americas RegionHarley-Davidson Motor Company Feb 2015 - Mar 2016Greater Milwaukee Area
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Director Of Solutions Delivery - Global Information ServicesHarley-Davidson Motor Company Oct 2012 - Feb 2015Milwaukee, Wi
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Program Director - Global Manufacturing ErpHarley-Davidson Motor Company Jun 2011 - Oct 2012Milwaukee Wi / York PaSuccessfully delivered H-D’s $100M+ Manufacturing Supply Chain SAP implementation. Scope included Order to Cash, Demand Planning, Production Planning and Demand Scheduling, Source to Pay Procurement & Supply to Line, Plan to Produce, Quality Management, IPPE, ME, & Finance. Led a team of 100+ Business, GIS & SAP contractors to successfully deliver a quality solution supporting the company's strategic goals. Coached and developed future leaders through the delivery of this highly complex and… Show more Successfully delivered H-D’s $100M+ Manufacturing Supply Chain SAP implementation. Scope included Order to Cash, Demand Planning, Production Planning and Demand Scheduling, Source to Pay Procurement & Supply to Line, Plan to Produce, Quality Management, IPPE, ME, & Finance. Led a team of 100+ Business, GIS & SAP contractors to successfully deliver a quality solution supporting the company's strategic goals. Coached and developed future leaders through the delivery of this highly complex and integrated solution. Show less
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Global It Program Champion H-D International ExpansionHarley-Davidson Motor Company Sep 2007 - May 2012Singapore, Tokyo, Shanghai, Sydney, Sao Paulo, Manaus, Gurgaon & BawalLed the planning and execution of the Information Services aspects of H-D’s Geo Expansion standardizing IT processes, Application and Infrastructure reducing operational cost and increasing efficiencies. Acting as a trusted IT leader partnering with the other H-D functions in the selection of physical locations, design of services, build of facilities and the launch of the sites globally.
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Applications Portfolio ManagerHarley-Davidson Motor Company Feb 2005 - Sep 2007Milwaukee Wi, Sydney, Tokyo, Belgium & OxfordPartnered with business units to ensure alignment and support of strategic objectives in the following application serves portfolios:- Parts & Accessories / General Merchandise Supply Chain Management Portfolio - General Merchandise Product Development Portfolio- Asia Pacific / Latin America (APLA) Subsidiary Management Portfolio- Corporate Quality Systems PortfolioResponsible for all aspects of portfolio management including but not limited to vendor… Show more Partnered with business units to ensure alignment and support of strategic objectives in the following application serves portfolios:- Parts & Accessories / General Merchandise Supply Chain Management Portfolio - General Merchandise Product Development Portfolio- Asia Pacific / Latin America (APLA) Subsidiary Management Portfolio- Corporate Quality Systems PortfolioResponsible for all aspects of portfolio management including but not limited to vendor relationship, new capability innovation, solution design, project management and delivery. Budget responsibilities $3+ million in projects and operational support. Gained a reputation as a problem solver with a track record of reducing cost while increasing functionality and value. Directly managed H-D and external resources, both domestic and international developing staff through coaching and mentoring in the Performance Evaluation Process. Show less
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Project/Program ManagerHarley-Davidson Motor Company Feb 2004 - Feb 2005Managed multiple projects at once with teams comprised of both external and internal resources. Collaborated between Applications, Infrastructure and Business users to deliver solutions. Worked in a team environment leading all phases of project delivery from scoping through hyper care. Gained a reputation of being able to quickly understanding the business problems and how to resolve them efficiently and effectively.
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Data Architect - Enterprise Data Warehouse (Edw)Harley-Davidson Motor Company Mar 2002 - Feb 2004Lead requirements gathering sessions to quickly understand business needs. Designed, developed and implemented reusable data assets to support multi dimensional cubes data mining and relational reporting.
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Etl Analyst - Enterprise Data Warehouse (Edw)Harley-Davidson Motor Company Jan 2001 - Mar 2002Lead Extract Transform and Load (ETL) analyst responsible for leading team in defining processes that would deliver more efficient and stable data warehousing utilization.
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Systems Management SpecialistHarley-Davidson Motor Company Jan 1999 - Jul 2001Managed twenty three core AS/400's with responsibilities including operating systems installs and upgrades, patching, configuring logical partitions and installation of third party software products.
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It AnalystAcme Die Casting Jan 1993 - Jan 1999
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Non Commissioned OfficerUnited States Marine Corps. Dec 1985 - Sep 1992
Robert Bradford Skills
Robert Bradford Education Details
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Business - Management Of Information Systems -
Master Of Business Administration
Frequently Asked Questions about Robert Bradford
What company does Robert Bradford work for?
Robert Bradford works for Harley-Davidson Motor Company
What is Robert Bradford's role at the current company?
Robert Bradford's current role is General Manager of Dealer and Customer Operations.
What is Robert Bradford's email address?
Robert Bradford's email address is ro****@****son.com
What is Robert Bradford's direct phone number?
Robert Bradford's direct phone number is +141428*****
What schools did Robert Bradford attend?
Robert Bradford attended University Of Wisconsin-Parkside, Cardinal Stritch University.
What are some of Robert Bradford's interests?
Robert Bradford has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Robert Bradford known for?
Robert Bradford has skills like Business Process, Leadership, Business Process Improvement, Integration, Team Leadership, Team Building, Sdlc, Vendor Management, Strategic Planning, Supply Chain, Supply Chain Management, Lean Manufacturing.
Who are Robert Bradford's colleagues?
Robert Bradford's colleagues are Adam Krause, Devraaj Sheoran, Ted Mcpherson, Kayla Beener, Gabe Lopez, Tommy Tolsch, Jonathan Wall.
Not the Robert Bradford you were looking for?
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Robert Bradford
Global It Servant Leader With 25+ Years Of Experience Fixing Broken Processes And Transforming Teams For Long-Term, Scalable Success.Charlotte, Nc2wachovia.com, wellsfargo.com1 (800) 9XXXXXXX
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Robert Bradford
Mims, Fl -
2labcorp.com, labcorp.com -
Robert Bradford
Associate Director Of Data Analytics At University Of North Carolina At Chapel HillDurham, Nc2unc.edu, unc.edu
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