Robert Brambley Email & Phone Number

Kingman, Az, Us

Documents customer files.Utilizes effective verbal communication and problem-solving skills to handle customer service inquiries. Multi-tasking may be required based on function type.Navigates a computerized system for responding to and/or troubleshooting customer questions, which includes using standard screens, scripts, and procedures.Uses discretionary authority to satisfy the customer within reasonable limits including, but not limited to, adjustments or credit limit increases.Handles routine customer service inquiries and problems for one to three call-type functions via telephone, digital, or chat channels.These routine customer service inquiries require the use of standard screens, scripts, and procedures.

Kingman, Arizona, United States

Dispatched approximately 40 CDL holding Truck Drivers on delivery routes across the western salesregion of the United States.Performed certification reviews, disciplinary actions, week scheduling for drivers.Examined routes and load splits to consolidate loads and reduce stops, resulting in higher profitmargins

Directed incoming requests for emergency assistance to appropriate assets; Police, Fire, or Medical.Monitored and operated multiple police and fire frequencies.Monitored and operated silent alarm panels and notify responsible parties.Provided the public with basic instructions to safeguard persons in hazardous conditions prior to thearrival of trained fire/police personnel (i.e.; CPR, Heimlich, Emergency childbirth, etc.)Communicated pertinent information via integrated communication systems utilizing multi-channelemergency radios, multi-line telephone communication systems, teletype and facsimile equipment.Conducted inquiries on individuals using the automated wants and warrants systemIssued, tracked, and maintained case incident numbers, logs, and other records relating to emergencyresponses.

Fostered and maintained dialogue with civilian aid agencies and civilian relief and assistanceorganizations.Built and fortified a dialogue with civilian aid, relief, and assistance organizations.Provided emergency coordination and administration where political-economic structures had beenincapacitated.Established mechanisms for emergency coordination and administration where political economicstructures had been anticipated.Supported national disaster, defense and emergency assistance activities.Coordinated military resources to support reconstitution or re-construction activities.Facilitated assistance to local citizens by coordinating with both military and non-governmentalorganizations to distribute aid and supplies

Golden Valley, Arizona, United States

Served customers by selling products, meeting customer needs, managing existing accounts, obtainingorders, and establishing new accounts.Planning and organizing daily work schedule to call on existing or potential sales outlets and other tradefactors.Adjusted content of sales presentations by studying the type of sales outlet or trade factor.Focused sales efforts by studying existing and potential volume of dealers.Submitted orders by referring to price lists and product literature.Submitted activity and results reports, such as daily call reports, weeklywork plans, and monthly and annual territory analyses.Monitored competition by gathering current marketplace information on pricing, products, new products,delivery schedules, and merchandising techniques.Recommended changes in products, service, and policy by evaluating results and competitivedevelopments.Resolved customer complaints by investigating problems, developing solutions, preparing reports, andmaking recommendations to management.Maintained professional and technical knowledge by attending educational workshops, reviewingprofessional publications, establishing personal networks, and participating in professional societies.Provided historical records by maintaining records on area and customer sales.Contributed to team effort by accomplishing related results as needed.

Provided customer service which resulted in returning customersDemonstrated leadership as a trainer to all new employeesDisplayed communication skills through one on one contact with customersKnowledge of applicable laws and regulationsKnowledge of mixology for traditional and creative cocktailsUnderstanding of unique and complementary flavor pairingsImpeccable customer service and social perceptivenessAbility to evaluate customer satisfaction and responsivenessAbility to enforce company policies regarding the consumption of alcoholAccountability in maintaining inventory and processing paymentsPhysical ability to stand and walk for long periods of time

Directed incoming requests for emergency assistance to appropriate assets; Police, Fire, or Medical.Monitored and operated multiple police and fire frequencies.Monitored and operated silent alarm panels and notify responsible parties.Provided the public with basic instructions to safeguard persons in hazardous conditions prior to thearrival of trained fire/police personnel (i.e.; CPR, Heimlich, Emergency childbirth, etc.)Communicated pertinent information via integrated communication systems utilizing multi-channelemergency radios, multi-line telephone communication systems, teletype and facsimile equipment.Conducted inquiries on individuals using the automated wants and warrants systemIssued, tracked, and maintained case incident numbers, logs, and other records relating to emergencyresponses.

Handled cash, credit or check transactions with customers, scanning goods andensuring pricing was correctMaintained a cash drawers from beginning to end of shift, ensuring amounts are correctMade sales referrals, cross-selling products and introducing new onesResolved customer complaints, guiding them and providing relevant informationGreeting customers when entering or leaving establishmentProcessed returns, examining product for damagesFostered customer service and rapport to bring customers back

Kingman, Arizona, United States

Composed bookings and cancellations, usually by phone, email or face-to-faceChecking in guests, allocating rooms and handing over keysAnswering questions about hotel facilities and about local transport, places of interest, andentertainmentDealing with special requests, such as room service, taxi bookings or wake-up callsAnswering the phone, operating the switchboard and handling e-mails and mailChecking out guests, adding up their bills and taking their credit, debit card or cash payments

Golden Valley, Arizona, United States

Served customers by selling products, meeting customer needs, managing existing accounts, obtainingorders, and establishing new accounts.Planning and organizing daily work schedule to call on existing or potential sales outlets and other tradefactors.Adjusted content of sales presentations by studying the type of sales outlet or trade factor.Focused sales efforts by studying existing and potential volume of dealers.Submitted orders by referring to price lists and product literature.Submitted activity and results reports, such as daily call reports, weeklywork plans, and monthly and annual territory analyses.Monitored competition by gathering current marketplace information on pricing, products, new products,delivery schedules, and merchandising techniques.Recommended changes in products, service, and policy by evaluating results and competitivedevelopments.Resolved customer complaints by investigating problems, developing solutions, preparing reports, andmaking recommendations to management.Maintained professional and technical knowledge by attending educational workshops, reviewingprofessional publications, establishing personal networks, and participating in professional societies.Provided historical records by maintaining records on area and customer sales.Contributed to team effort by accomplishing related results as needed.

Kingman, Arizona, United States

Demonstrated ability to clean and sanitize work areas within the kitchenShowcased ability to assist cooks and prep workers in their dutiesEnsured patient trays and cooking dishes were thoroughly cleaned and sanitizedCounseled hospital patients on dietary needs and presented meal optionsGreeted and checked out customers in the cafeteria, while maintaining product supply levels andgeneral cleaning