Responsible to ensure the efficient delivery and installation of approximately 100 thousand desktop computer systems per year for the Navy and Marine Corps Customer.·Personally developed the organizations Quality Management System (QMS/ISO 9001) Plan. Passed the ISO 9001/2008 audit with no discrepancies.·Improved Asset Center reporting of delivered hardware from 70% to 99.5%, improving customer satisfaction and reducing rejected invoices.·Developed and refined numerous instruction/procedure documents used in the delivery process.·Interfaced with internal groups and the customer to resolve delivery related issues. ·Direct Manager of 7 Regional Program Managers, Operations Manager and Data Team Manager.
Listed skills include Team Leadership, Operations Management, Project Delivery, Comptia, and 18 others.