Robert Breen Email & Phone Number

Jessup, MD

Bethesda, Maryland, United States

Owings Mills, Maryland, United States

Ellicott City

• Manage all daily operations for the entire firm - $3 million portfolio per annum. Develop and lead staff of 5 cross-functional employees. Responsible for training and managing staff to process daily billings, daily.
• Increased recovery revenue by 72 percent monthly, over four years, through the implementation of automation and process improvement while maintaining the same staffing levels.
• Exceeded a 1.8 million goal by collecting in excess of $2.5 million in past due account during 2019.
• Reduced risk by ensuring all collection activities are conducted according to federal and state regulations and keeping accurate records.
• Improved collection efforts by identifying, analyzing, and recommending loss litigation opportunities.
• Aligned departmental procedures with bank/industry standards by developing/documenting policy.

Jessup, MD

Led a team of 5 supervisors and 75 collectors supporting an array of portfolio types, to include credit card, State of Maryland, telecommunications, subrogation, commercial, legal, pre-collect, first party service, freight/fleet and student loans equating to 7 million in collections monthly. Designed and implemented credit and collection policies to.