Robert Breen Email & Phone Number

Jessup, Md

Bethesda, Maryland, United States

Owings Mills, Maryland, United States

Ellicott City

Manage all daily operations for the entire firm - $3 million portfolio per annum. Develop and lead staff of 5 cross-functional employees. Responsible for training and managing staff to process daily billings, daily cash receipts, and problem solve customer disputes. Responsible for the seamless integration into the portfolio of all new acquisitions. Lead the transition of the phone systems to enhance productivity, compliance and call monitoring. Assist attorneys with legal contracts and accounts. Train, support, and assist all staff. In addition, responsibilities and achievements include:• Increased recovery revenue by 72 percent monthly, over four years, through the implementation of automation and process improvement while maintaining the same staffing levels.• Exceeded a 1.8 million goal by collecting in excess of $2.5 million in past due account during 2019.• Reduced risk by ensuring all collection activities are conducted according to federal and state regulations and keeping accurate records.• Improved collection efforts by identifying, analyzing, and recommending loss litigation opportunities.• Aligned departmental procedures with bank/industry standards by developing/documenting policy.• Communicated directly with clients regarding performance, projections, and various other reports ensuring the maintenance of customer relationships and increased customer intimacy.• Implemented changes to collection queues and work flow to improve efficiency.• Increased the number of accounts worked by 40 percent.• Assisted in developing RFP for collection services.• Handled a broad scope of internal processes encompassing the daily management of firm billing, collections, reconciliation, general ledger and month-end-closings with a main focus on accounts receivable functions, payroll and firm operations.

Jessup, Md

Led a team of 5 supervisors and 75 collectors supporting an array of portfolio types, to include credit card, State of Maryland, telecommunications, subrogation, commercial, legal, pre-collect, first party service, freight/fleet and student loans equating to 7 million in collections monthly. Designed and implemented credit and collection policies to minimize risk, reduce delinquencies, while increasing both revenue and improving client performance. Coordinated with 3rd party vendors and law firms on collection activities, settlement issues and legal suit decisions. Assisted in providing support and communications with all federal, state and client audits throughout the year. Prepared and submitted monthly reports to clients and executive leadership.