Robert Brett Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

Greater Chicago Area

Key operations lead for major projects driving operational efficiency in a labor-intensive environment. Focus on process integration and cost reduction in the midst of a large merger of two similarly-sized organizations. Selected by the leadership team as one of five employees from the entire organization to take control of all sales, marketing, and operations strategy for one of the company's highest revenue markets in a market-level leadership experiment.

New York, New York

Executing projects and analyses across all areas of the business to increase efficiency at a quickly-scaling VC-backed food and retail delivery startup in New York City. Key achievements included building out an analysis to understand the key drivers of delivery labor acquisition costs and ROI as well as leading product design and operational launch for a new retail ship-from-store revenue stream during a major company pivot.

New York, New York

Creating an optimized system for local delivery logistics in urban environments. I managed Homer's relationship with all partner accounts, providing high level support, sharing analytical insights, and designing new ways to create value for our clients. I also headed up Homer's customer support team, building out the strongest group of support reps to provide our clients an excellent experience on every interaction.

New York, New York

Responsible for overseeing day-to-day operations and managing teams of up to 45 operations associates at a VC-backed "conversational commerce" startup.

New York, New York

New York, New York