Robert Bridget Email & Phone Number

• Assist with ongoing implementation and maintenance of the City’s ERP system. Systems include but not limited to Tyler Munis, Tyler EnerGov, Tyler EAM and Tyler TCM.• Coordinate/collaborate with management and system users to understand and evaluate business processes, gather requirements for functionality, and analyze the impact of changes.• Continually analyze and design solutions to solve business problems.• Create and maintain documentation related to system operations; develop, test, and implement.• Assist in providing technical direction and support.• Coordinate, schedule, and perform end-user training of business systems and technologies as necessary to support specific applications including technical procedures and user guides.

Justice Courts

• OCWA - Certified OnBase Workflow Administrator• OCSA - Certified OnBase System Administrator• Manage, Support and troubleshoot Hyland OnBase, Electronic Document Management system for the Maricopa County Justice Courts.• Manage project rollouts, testing, and system updates and enhancements. • Meet with management and system users to understand and evaluate business processes, gather requirements for functionality and analyze the impact of changes. • Work with other departments, divisions, and organizations to troubleshoot problems and recommend solutions. • Create requirements and business process documentation.• Facilitates meetings with programming and systems employee groups to develop, test, and implement solutions or system modifications as needed.• Gather and format information to create management reports as needed. • Provide and create end-user training.

•Manage devices in Windows XP and Windows 7 and Windows 8 Enterprise environments.•Meet with customers and provide one on one assistance.•Troubleshoot and resolve issues related to computer systems, software and hardware. •Configure devices and software for use on the work network.•Respond to trouble calls in person and train Customers in proper processes and operations•Perform clean ups and maintain daily performance of computers.•Analyze issues and troubleshoot to determine if it can be resolved or if it needs to be replaced.•Utilize ticketing software to provide support for incoming queries.•Install/Uninstall software and run diagnostics to resolve problems. •Image/Re-image hard drives using cloning software or network interface. •Install and prepare computer peripherals for end users.•Provide technical assistance and perform maintenance on printers of all types; Inkjet, Officejet, Laserjet.•Troubleshoot Network related issues and escalate unresolved issues to appropriate location.•Setup and assist with video conferences and site-to-site meetings.•Assist with special projects and large-scale upgrades and deployments.•Familiar with Active Directory.•Keep active inventory of all devices deployed and in inventory. Update database as needed.•Document and prepare antiquated hardware for surplus and disposal.•Provide support for a wide array of hardware; Printers, Scanners, PC’s, Smartphones, Tablets, Laptops, Audio/Video components.

Phoenix, Arizona Area

•Manage devices in Windows XP and Windows 7 environments.•Provide technical assistance and support to Customers by phone, in person, or by email.•Troubleshoot and resolve issues related to computer systems, software and hardware. •Respond to trouble calls in person or over the phone and train Customers in proper processes and operations•Perform clean ups and maintain daily performance of computers.•Analyze issues and troubleshoot to determine if it can be resolved or if it needs to be escalated.•Manage multi-line phone system along with ticketing software to provide support for incomingqueries.•Install/Uninstall software and run diagnostics to resolve problems. •Image hard drives using cloning software or network interface. •Install and prepare computer peripherals for end users.

Bachelor’S Degree, Technology Management

Associate’S Degree, Cisco Computer Networking

Currently Enrolled

Associate’S Degree, Linux Administration