Robert Bridget Email & Phone Number

San Antonio, Texas Metropolitan Area

San Antonio, Texas Area

Accurately reviews calls for appropriate handling and application of established policy and procedures.Understands, interprets and applies business policies and procedures that impact the WellMed provider customer service team.Understands, interprets and applies business policies and procedures that impact customer service quality review team.Reviews on an ongoing basis existing policies and procedures, including audit tools, and provides feedback to management regarding any additional needs that are not met by current documents/tools.Identifies trends in errors or inquiries and reports these to appropriate personnelAnalyzes findings of audits/reviews for potential root cause and makes recommendations to appropriate personnel.Clearly communicates audit findings and feedback to the customer service call team.Maintains working knowledge of Qfinity call systemsContributes to the overall attainment of Department and Corporate goals by assisting with other projects, reports and duties as assigned based on business need.

San Antonio, Texas

Ensures quality customer service for internal and external customers• Responds to incoming customer service requests, both verbal and written• Identifies and assesses customers' needs quickly and accurately• Solves problems systematically, using sound business judgment• Partners with other billing and eligibility department representatives to resolve complex customer service inquiries• Monitors delegated customer service issues to ensure timely and accurate resolution• Applies appropriate communication techniques when responding to customers, particularly in stressful situations• Informs and educates new customers regarding billing / invoicing set up and billing / payment procedures• Places outgoing phone calls to complete follow-up on customer service requests as necessary• Responds to customer service inquiries in writing as necessary• Processes member terminations (i.e. phone disenrollment)• Establishes and demonstrates competency in eligibility, billing and receivable systems and associated applications. Implements customer service strategies and recommends related improvements / enhancements• Maintains timely, accurate documentation for all appropriate transactions• Makes corrections and adjustments• Consistently meets established productivity, schedule adherence, and quality standards• Proactively seeks to further develop billing and accounts receivable competencies• Keeps management abreast of all outstanding issues• Adapts procedures, processes, and techniques to meet the more complex position requirements• Participates in load balancing• Addresses special (ad-hoc) projects as appropriate• Seeks involvement in continuous quality improvement initiatives• Ensures quality customer service for internal and external customers

San Antonio, Tx

I handle inquiries regarding Medicare Part D for customers; needs including prescription inquiries, prescription fills, general service and advice. I enhance the Customer experience in several ways. I provide a hassle free experience, resolve issues or concerns upon first contact when possible. I ensure patient safety and confidentiality and provide accurate information. I demonstrate respect, courtesy, empathy and accountability. I am certified in three areas: Medicare Technician; Advanced Medicare Technician; and Master Medicare Technician.

San Antonio, Tx

Responsible for the sales and purchases of books, electronics, magazines, visual media.Responsible for proper cash handlingResponsible for ensuring excellent customer experience.Responsible for staying knowledgeable of current literary trends and also being extremely well versed in multiple forms of literature.Responsible for using different computer applications and programs to perform essential tasks such as determining value and authenticity of merchandise

Thomas Edison High School

Assistant Theatre Arts Teacher / Technical Theatre TeacherResponsible for instruction of 5 classes of 30 students each.Served as Auditorium Manager, responsible for cleaning and maintenance.Liaison between the public and school officials.Left for Medical Resons

San Antonio, Texas Area

Responsible for assisting customers with needs related to sales of merchandise,Service related issues, complaints, card sales and customer service. Use of a variety of MS Office programs such as MS Word and ExcelKeeping detailed notes on daily activity logged and saved.Work as a liaison between different departments of the company, routing phone calls to their appropriate destination.

Austin, Texas Area

Responsible for working by self or managing a staff while on a job site. - Perform general cleaning, light maintenance, restoration work as per client demands. - Meet with clients constantly while on job to ensure satisfaction. - Responsible for and trusted with security of properties.

Austin, Texas Area

Perform Open/Closing of store duties, not limited to: bank deposits, filing daily paperwork, performing calculations to determine daily goals, ensuring proper appearance for customer. Oversee a small staff throughout shifts, assigning goals and duties and boosting morale.Creating a positive and pleasant environment for every customer.General store cleaning and maintenance.

Brownsville, Texas Area

Responsible for instruction of 5 classes of 30 students each.Served as Auditorium Manager, responsible for cleaning and maintenance.Liaison between the public and school officials.

Bachelor Of Fine Arts (B.F.A.), Theatre/Teacher Certification, 3.56

Activities and Societies: Alpha Psi Omega

Theatre/Theater

Activities and Societies: Phi Theta Kappa