Robert Broadhead Email & Phone Number

West Valley City, Ut

Inside Sales

Lehi, Utah

Lindon, Utah

•Educated customers via phone with data, phone, and voice issues with solutions closing first time callers at an average of 90%.•Input all communication on company database in an organized and timely manner. •Arbitrated stressful and belligerent calls in a professional manner.•Kept call times down under company mandated times by 15% through exceptional customer service.

Las Vegas, Nevada Area

•Supervised and trained officers in daily duties.•Report writing, safety inspections, scheduling. •Create and implement new policies and procedures at a new property.•Customer service specialist in room and at front desk.•Serve and protect the company’s best interest and the patrons of the property.•Current CCW (concealed weapons permit), AED certified, CPR certified, & Use of Force training.

Greater Salt Lake City Area

•Proactively conducted safety inspections on a daily basis on truck, trailer, and 5th wheel to reduce the possibility of issues.•Managed time to meet delivery goals 100% of the time within government and local regulations.•Actively assisted in the loading and unloading of trailers as needed to build client relations.•Obtained Hazmat, Doubles/Triples, and Tanker endorsements to better market myself.

Las Vegas, Nevada Area

•Conducted research to formulate sales strategies, increasing business growth by 225% each consecutive year, with 85% based off referrals.•Educated key decision makers on the document life cycle, implementing waste control management through print on demand by reducing their inventory by over 50%.•Maintained 95% of all clients through a review follow up plan and evaluation program.

Las Vegas, Nevada Area

•Researched, designed, and implemented sales strategies which increased new cliental by 120% every year.•Created and presented professional presentations with key decision makers with a closing rate of 84%.•Obtained 95% customer satisfaction through strengthening business relations with open and honest communication.•Educated clients of the document life cycle through print on demand services which reduced product waist by 64%.

Education record

General Education, General