Robert Brown Email & Phone Number

Spokane-Coeur d'Alene Area

Next Generation Cloud Deployment

Telecommute

Collaborate with the project team to schedule and build construction projects developing schedules from the proposal/Pre-sales stage through Plan and updating of schedules at the Build stage. Provide data management and reporting services to project management and staff to meet project goals, and provide data used in successful bidding and completion of.

Bothell

• Manage Network and Telecom Infrastructure Projects
• Assemble and motivate diverse teams, including Network Engineering, Transport, Telecom, Carriers, Partners, vendors, etc. for multiple simultaneous projects within a matrix organization
• Environments: Call Centers, Data Centers, Regional Business Offices (Real Estate), Mobile Switching Office, Warehouses, Retail Stores, for production and testManages all aspects of projects throughout the.

Sammamish

• Project Manager / Senior Consultant for Microsoft Product Development Division. Major call center / vendor migration efforts internationally for the GBDS Service Delivery Team representing the following Lines Of.
• Stakeholder (Internal and external) coordination and communication.
• Development and Communication of execution plan across 4 functional contact center areas – Post Sales; Pre Sales; Programs and Partner.
• Sponsor / Stakeholder Management: Identify and engage appropriate sponsors and stakeholders to Develop obtain plan of record (POR) agreement, funding, and support of release.
• Collaboration / Virtual Team Leadership: Identify and manage a cross-group team for appropriate work streams with deliverables and milestones to enable the implementation. Work directly with management and.
• Schedule Management: Ensure coordinated scheduling and timely completion of the implementation activities across all appropriate work streams. Manage milestones and drive implementation to on-time delivery and.

Microsoft

Supported Microsoft SMS&P Tele Sales and Marketing with emphasis on inside sales support, learning paths, reporting, localization projects. Managed 3rd party vendor engagements; Supply analytical insights.

GMO SMS&P MPN SMBProgram Manager for customer NSAT/listening mechanisms across multiple Microsoft enterprise programs; Manage the associated 3rd party vendors on behalf of Microsoft; Train users and stakeholders internally and partners externally (tools, methodology, data interpretation); Extensive data analysis, analytics, BI, and reporting; Conduct.

OCS; bldg 3

Support and Project Management of GFS MIH (Global foundation Services – Microsoft Internet Hosting Operations) and Management in coordinating on-boarding, re-home, and migrations to GFS services and data center space; Collaborate with Product Group/Partner teams, Systems Engineers, and various Microsoft and vendor teams; Participate in spec creation and.

Project coordination for Windows and UNIX server migrations/data center consolidation efforts: Author Implementation Plan and tactical schedules; Coordinate and run meetings for teams (cross-departmental, customer, vendors, etc.); Manage tight time lines for multiple simultaneous projects and drive toward date goals and milestone completions; Support.

Managed multiple, simultaneous telecommunication projects and staff (on site as well as virtually) with demonstrated ability to work with end users, Partners, service providers, and other vendors; Maintained, and advanced knowledge in ATM, WAN, LAN, alarm systems, various PBXs/ACDs; Vendor dispatch, management, and negotiations; Typical duties included.

Provisioned DS0, DS1 and DS3 circuits. Coordinated installation of DSO, DS1, DSL (including wireless), and Data circuits; Facilitated number-porting from LECs such as Qwest and Verizon, along with various CLECs. Working knowledge of analog trunks, PBX configurations, complex directory listings, phone features, and switched long distance services; Extensive.

Temporary 10-month contract: Gas and electric computer related activities.

Titles held starting with most recent: Program Director; Senior Consultant; Lead Systems Integration Engineer; Lead Customer Support Engineer; Customer Support Engineer; Help Desk Supervisor

Communication, General

Bachelor Of Arts (B.A.), Communications Studies Major And Child Development Minor, Cumulative 3.86

Activities and Societies: Graduate, April 23rd, 2012 Magna Cum Laude

Aas, Computer Science

Activities and Societies: Also finished a year of American Sign Language and have taken interest in the study of languages.