Robert Bruner Email & Phone Number
Who is Robert Bruner? Overview
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Robert Bruner is listed as Customer Service Representative II at Premera Blue Cross, a with 3432 employees, based in Spokane-Coeur D'alene Area, United States. AeroLeads shows a matched LinkedIn profile for Robert Bruner.
Robert Bruner previously worked as Technical Support Supervisor at Comcast and Quality Manager at Faneuil Inc. Robert Bruner holds Associate Of Science - As, Business Administration With A Concentration In Marketing from Riverside City College.
Email format at Premera Blue Cross
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About Robert Bruner
Crafting Exceptional Customer Experiences: A Passion for ExcellenceWho can foster workplaces where effectiveness thrives, excellence flourishes, and efficiency is celebrated to make every day enjoyable? As a seasoned CX Supervisor, I've dedicated my career to turning customer satisfaction into a driving force for business success. With a proven track record of delivering exceptional results, I've honed my skills in: • Leading High-Performance Teams: Inspiring and motivating teams to exceed expectations and consistently deliver world-class customer service. • Driving Operational Excellence: Implementing efficient processes and leveraging data-driven insights to optimize service delivery and reduce costs. • Fostering a Culture of Innovation: Empowering employees to adopt customer-centric outlooks and growth mindsets, encouraging new ways to enhance the customer experience. • Building Strong Relationships: Collaborating effectively with cross-functional teams to ensure alignment and deliver seamless customer journeys.My passion for customer service extends beyond metrics and KPIs. My leadership will always emphasize ethics and character strengths such as judgment, perseverance, and curiosity. I believe in creating meaningful connections with customers and empowering my teams to do the same. I'm driven by a desire to make a positive impact and create unforgettable experiences that exceed expectations.Let's connect to discuss how my expertise can elevate your organization's customer satisfaction and drive bottom-line results.
Robert Bruner's current company
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Robert Bruner work experience
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Technical Support Supervisor
Led a team of up to 13 agents, achieving top quality and efficiency metrics, and the highest customer survey ratingsCoached 29 agents to earn promotions by focusing on inspiration, motivation, accountability, feedback, delegation, and consistently exceeding metric expectationsSpearheaded Disaster Relief Team, providing calm & friendly support to customers facing natural and financial hardshipsRepresented Xfinity Mobile on the National NPS Elevations committee, collaborating to effect process improvements
Quality Manager
Drove continuous improvement initiatives, enhancing leadership and communication skills among supervisors and frontline agent teamsMonitored and reported on quality performance, empowering agents to deliver high-quality customer experiencesManaged Quality team of up to eight specialists to provide respectful feedback and act as quality catalysts for Operations and Management teamsSet and implemented policy changes to improve quality by 10% without materially impacting operational efficiencyFostered teamwork and efficiency through effective internal and external communications
Corporal
Providing guidance and feedback to as many as 107 Marines to assure outstanding daily performance, specializing in managing difficult-to-motivate subordinates;Earned Honorable discharge; andCommended for the unprecedented passing of two Marine Corps Inspector General's inspections error free.
Colleagues at Premera Blue Cross
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Paige Walvatne
Colleague at Premera Blue CrossSpokane, Washington, United States
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Donnie Johnson
Colleague at Premera Blue CrossLake Stevens, Washington, United States
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Barbara Russell
Colleague at Premera Blue CrossBainbridge Island, Washington, United States
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Michelle Davis
Colleague at Premera Blue CrossMountlake Terrace, Washington, United States
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Luis M.
Colleague at Premera Blue CrossSeattle, Washington, United States
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Lexy Lawlis
Colleague at Premera Blue CrossSpokane-Coeur D'Alene Area, United States
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Sean Pope
Colleague at Premera Blue CrossMountlake Terrace, Washington, United States
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MV
Marianne Vasquez
Colleague at Premera Blue CrossEverett, Washington, United States
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Margie Willis
Colleague at Premera Blue CrossSpokane, Washington, United States
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Sabrina Groenig
Colleague at Premera Blue CrossEverett, Washington, United States
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Robert Bruner education
Frequently asked questions about Robert Bruner
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What company does Robert Bruner work for?
Robert Bruner works for Premera Blue Cross.
What is Robert Bruner's role at Premera Blue Cross?
Robert Bruner is listed as Customer Service Representative II at Premera Blue Cross.
Where is Robert Bruner based?
Robert Bruner is based in Spokane-Coeur D'alene Area, United States while working with Premera Blue Cross.
What companies has Robert Bruner worked for?
Robert Bruner has worked for Premera Blue Cross, Comcast, Faneuil Inc, and United States Marine Corps.
Who are Robert Bruner's colleagues at Premera Blue Cross?
Robert Bruner's colleagues at Premera Blue Cross include Paige Walvatne, Donnie Johnson, Barbara Russell, Michelle Davis, and Luis M..
How can I contact Robert Bruner?
You can use AeroLeads to view verified contact signals for Robert Bruner at Premera Blue Cross, including work email, phone, and LinkedIn data when available.
What schools did Robert Bruner attend?
Robert Bruner holds Associate Of Science - As, Business Administration With A Concentration In Marketing from Riverside City College.
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