Extensive Knowledge and Skill Set in the Technology Field Include:• Installed and managed pharmaceutical management software running on DOS and was mentioned in the Hearst Magazine American Druggist.• Was the exclusive alpha and beta tester of “Lyon Roars” the first online rollout for Lyon Mercantile, the number one credit reporting agency for the furniture industry.• Installed and managed computers in the Tattoo/Piercing industry, incorporating QuickBooks for management of jewelry inventory. Created the first websites for Body Basics and Chicago Tattoo Company, and my own Swank Body Modification. Worked with graphics management for BME (Body Modification E-zine).• Extensive diagnostic and repair experience with Personal Computers.• Extensive knowledge of the Windows Operating System.• Set up of all hardware and software for approximately 100 work stations and daily support for same. Daily back up of network.• Maintaining records of all employees access credentials.• Granting access for new employees with ADP for time clock and payroll record keeping, daily desktop support, and termination of accounts as needed.• Maintaining records of computer inventory, projecting company needs for replacement components to help insure business continuity.• Routine set up and maintenance of printers.Set up Nightscout so that an associate could manage sons blood glucose levels in real time through the internet.
Listed skills include Customer Retention.
