Robert Burns Email & Phone Number

Santa Clara, Ca

Manage highly complex, high profile software and hardware product development programs by leading cross-functional teams• Lead the program team of Engineering, Product Management, Operations, Support, Services, etc. • Manage program activities by leading core team meetings, design reviews, and management status reviews• Provide communications and reporting regarding status of program progress• Analyze problems and recommend solutions involving multiple elements of program planning

Operations Program Manager for EMC/Data Domain’s licensing and software products. The responsibilities include leading, planning and managing new product introductions, leading cross-functional business process teams and identifying IT development and licensing requirements, Additional responsibilities include: • Lead Operations Core Teams consisting of manufacturing test and engineering, product configurations, IT and order fulfillment organizations• Represent Operations in product development core teams • Business lead in software and licensing process integration with EMC• Order fulfillment strategies for software products• Make recommendations, provide guidance and make impact assessments on licensing strategy • Provide business operations input into Product Requirement Documents (PRD) for new products• Process development for new product introduction requirements and business systems processes

As an Operations Program Manager for Data ONTAP O/S, storage management products and storage platforms, the responsibilities include planning, leading, and managing new product introductions, identify IT development and licensing requirements, develop OEM and reseller supply chain strategies and PRD requirements, and lead PMO process efforts within the Operations organization. Additional responsibilities include: • Operations program management responsibilities for product development core teams, merger and acquisition teams, OEM programs and reseller programs • Make recommendations, provide guidance and make impact assessments on license strategy • Member of NetApp’s Licensing Core Team• Provide business operations input into Product Requirement Documents (PRD) for new products• Lead the process improvement team that streamlined and documented the software new product introduction requirements and process• Developed and documented the department’s new software product introduction guide, process work flows, and reference guide

• Manage a global group of Program Managers who were responsible for managing programs focused on Oracle’s lifecycle planning activities. This group sat between Oracle’s field and product development organizations and was instrumental in dramatically improving the customer experience for Oracle’s database, applications server and development tools products. This was accomplished by developing a process by gathering requirements, identify and analyzing problem areas, and by developing resolution plans. Other responsibilities include: − Product management responsibilities within Oracle Support for the full product lifecycle – conception to obsolescence − Global support readiness activities, which includes identifying skilling levels, training requirements, and infrastructure requirements − Analyze and forecast the impact that products have on the Oracle’s support organizations and put plans in place to insure that challenges are met

• Product and program management, business planning and operating plan responsibilities in support of S/390 server business, these include:− Manage assigned product line throughout its lifecycle, including product definition, strategy, business plan, product transitions, and pricing. − Manage interfaces and activities with factory, development engineering, quality assurance, product marketing, marketing communications, product support, documentation, training, sales, sales support, and support engineering. − Develop and serve as the source for the full range of product knowledge, including technical capabilities, features/benefits/advantages, fit/comparison with market requirements, and position against competitive offerings. − Develop product assumptions, forecasts and plans to achieve the operating plan.

Director, Systems Business Planning (1990-1996)• Inventory management, forecasting and operations responsibilities for all large servers. Other responsibilities included:− Managed a group of inventory planners, rework planners, and financial analysts that provided supply and financial forecasts to HDS executives and manufacturing− Define forecasting process and negotiate supply chain strategy with factory− Chief factory interface for all large server supply− Set ordering strategy for all new products