Robert C.

Robert C. Email and Phone Number

Customer Service and Tech Support Specialist @ Comcast
Philadelphia, PA 19103, US
Robert C.'s Location
Blacksburg, Virginia, United States, United States
Robert C.'s Contact Details

Robert C. work email

Robert C. personal email

About Robert C.

Customer Service and Tech Support Specialist

Robert C.'s Current Company Details
Comcast

Comcast

View
Customer Service and Tech Support Specialist
Philadelphia, PA 19103, US
Website:
comcast.com
Employees:
60190
Robert C. Work Experience Details
  • Comcast
    Repair Tech
    Comcast Jul 2013 - Present
    View
  • Gem Resourcing
    Recruiter
    Gem Resourcing Sep 2017 - Present
    Greater Seattle Area
  • Camping World And Good Sam
    Customer Service
    Camping World And Good Sam Nov 2012 - May 2013
  • Intercall
    Technical Support Specialist
    Intercall Feb 2012 - Aug 2012
    Highlands Ranch
    • Work with customers to identify potential product issues and communicate to research and development• Support Internet-based products• Diagnose and troubleshoot web and audio issues while researching issues as needed• Communicate with customers to learn the nature of the issue and resolve in a timely manner• Provide basic web knowledge for clients education• Conduct necessary research to provide solutions• Provide and maintain excellent levels of customer response• Answer and record all incoming calls in Helpdesk logging system• Respond to requests for help on incoming email in Helpdesk box
  • Echostar Corporation
    Satellite And Internet Technical Specialist
    Echostar Corporation Aug 2011 - Sep 2011
    • Provided technical support and assistance to field technicians regarding satellite installation and configuration• Identify and resolve issues relating to connectivity and network configuration• Produced site audit documentation with screen shots and installation configuration issues• Delivered training to technicians regarding satellite receiver and applications related to the delivery of digital media content• Communicated with team members regarding installation best practices• Create and maintain glossary of related terms to assist team members with orientation
    View
  • Directv
    Internet Technical Support
    Directv Apr 2007 - Dec 2010
    • Repaired home networks for Directv On Demand, configured email accounts and equipment, reset passwords, dispatched technicians to sites• Developed and maintained in depth knowledge of Directv equipment, becoming a system expert• Acquired knowledge of each customer’s use of Directv systems in order to identify needs and develop creative solutions• Identified the customer’s issue and researched as needed to resolve the issue• Resolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem; explaining the best solution or workaround to solve the problem; expediting the escalation of the issue, if needed; and following up to ensure resolution• Configuration of end users to connect to the Internet via modem/DSL Router• Configured software to connect to Internet application servers• Provided training to customers in the use of system and applications
    View
  • First Data Corp/Western Union
    Tier 1 Technical Support
    First Data Corp/Western Union Jan 1998 - Jan 2007
    • Repaired and replaced electronic bill payment, money order and transfer equipment• Tested and installed proprietary software and hardware for Western Union systems• Provided training to customers in the use of Western Union systems and applications• Developed and maintained a detailed knowledge of Western Union equipment, becoming a system expert• Acquired knowledge of each client’s use of Western Union systems in order to identify needs and develop creative solutions• Resolved product and/or service problems by clarifying the customer’s complaint; determining the cause of the problem; explaining the best solution or workaround to solve the problem; expediting the escalation of the issue, if needed; and following up to ensure resolution
  • Cornerstone Community Outreach
    Volunteered
    Cornerstone Community Outreach Jan 1991 - Jan 1992

Robert C. Skills

Writing Os X Help Desk Support Sound Call Center Community Littleton Diagnose Webinars Adapter Design Computer Science Calls Novice Routers Indesign Resolve Auditing Application Servers Accounting Formulate Highlands Ranch Detail Oriented Photoshop Networking Escalation Entry Volunteering System Expediting Business Services Telecommunications Trade Unions English Troubleshooting Customer Satisfaction Explaining Software Documentation Cornerstone Creative Solutions Microsoft Office Microsoft Excel Denver Training Editing Community Outreach Customer Service End Users Solution Documentation Research Articles Communication Training Call Centers Chicago Able To Work Independently R&d Hardware Written Handling Money Concepts Social Media Customer Relations Network Configuration Configurations Applications Communication Home Customer Relationship Management Html Social Networking Field Technicians Dsl Technical Support Bill Payment Clarifying Nature Computer Proficiency Illustrator Magazines Computer Hardware Software Installation Graphics Blogging Digital Media Electronics Resolve Issues Connectivity Software Satellite Microsoft Word Network Communications Proprietary Software Englewood Delivery Logging Siebel Databases

Robert C. Education Details

Frequently Asked Questions about Robert C.

What company does Robert C. work for?

Robert C. works for Comcast

What is Robert C.'s role at the current company?

Robert C.'s current role is Customer Service and Tech Support Specialist.

What is Robert C.'s email address?

Robert C.'s email address is cl****@****ail.com

What schools did Robert C. attend?

Robert C. attended Community College Of Denver.

What are some of Robert C.'s interests?

Robert C. has interest in Writing, Blogging, Technology, Literature, Art, Music, Diy Culture.

What skills is Robert C. known for?

Robert C. has skills like Writing, Os X, Help Desk Support, Sound, Call Center, Community, Littleton, Diagnose, Webinars, Adapter, Design, Computer Science.

Who are Robert C.'s colleagues?

Robert C.'s colleagues are Kristina Serrano, James Nelms, Allison Workman, Joseph Cort, Bobby Perry, Sai Tarun Nch, Antonio Sabino.

Not the Robert C. you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.