Robert C. Email & Phone Number

Greater Seattle Area

Highlands Ranch

• Work with customers to identify potential product issues and communicate to research and development
• Support Internet-based products
• Diagnose and troubleshoot web and audio issues while researching issues as needed
• Communicate with customers to learn the nature of the issue and resolve in a timely manner
• Provide basic web knowledge for clients education
• Conduct necessary research to provide solutions

• Provided technical support and assistance to field technicians regarding satellite installation and configuration
• Identify and resolve issues relating to connectivity and network configuration
• Produced site audit documentation with screen shots and installation configuration issues
• Delivered training to technicians regarding satellite receiver and applications related to the delivery of digital media content
• Communicated with team members regarding installation best practices
• Create and maintain glossary of related terms to assist team members with orientation

• Repaired home networks for Directv On Demand, configured email accounts and equipment, reset passwords, dispatched technicians to sites
• Developed and maintained in depth knowledge of Directv equipment, becoming a system expert
• Acquired knowledge of each customer’s use of Directv systems in order to identify needs and develop creative solutions
• Identified the customer’s issue and researched as needed to resolve the issue
• Resolved product or service problems by clarifying the customer’s complaint; determining the cause of the problem; explaining the best solution or workaround to solve the problem; expediting the escalation of the.
• Configuration of end users to connect to the Internet via modem/DSL Router

• Repaired and replaced electronic bill payment, money order and transfer equipment
• Tested and installed proprietary software and hardware for Western Union systems
• Provided training to customers in the use of Western Union systems and applications
• Developed and maintained a detailed knowledge of Western Union equipment, becoming a system expert
• Acquired knowledge of each client’s use of Western Union systems in order to identify needs and develop creative solutions
• Resolved product and/or service problems by clarifying the customer’s complaint; determining the cause of the problem; explaining the best solution or workaround to solve the problem; expediting the escalation of the.