Robert Camacho Email & Phone Number

Philadelphia, Pennsylvania, United States

Served as member of IS strategy / implementation management team with one direct report. Created IS solution standard notifications and supporting documents for campaign offers, security, billing codes, business parameters (Code Tables), and user-defined settings (UDF cards) and created IS Standard Repository on Teams to house all notifications, supporting documents, and standard directory. Reviewed standards and current process flows and analyzed data to identify improvements. Performed creation of PowerPoints for standard process flow from strategy to implementation. Worked with relationship managers in division to implement standards.• Implemented standard of Force Delete of Write Off Accounts, which earned Comcast $3M credit from CSG due to meeting timeline of implementation, with 11 different user-defined business settings updated to standard. • Led implementation of Statement No Period standard by gathering data and reviewing statements in Excel.• Guided implementation of national standard for refund check process on CHK PRT screen across all divisions, with minimum of $1 and maximum of $2,000.• Analyzed current process and implemented seasonal / natural disaster process for when new billing code created and required for review by addressability and macros team for seasonal mapping.• Oversaw all Golden Config IS Change Management tickets to build new, update, and delete values on Code Tables aCarried out writing of many internal Code Table Flow process docs on how to build new values, update current values, and delete values and created CSG Release process document for new enhancements. • Used BCE to update Golden Config code tables and CommTax values. Updated, added, and deleted service codes, installed codes and package codes, and updated 9xx values for tax method, adjustment security, charge type, charge method, zero print flag, statement description, and subscription period. • Completed 100% of internal tickets under SLA of 48 hours.

Livermore, California, United States

Created and tested ACSR rules and launched many CREs (Custom Rules Engine) for West Division around security, equipment, and order process flows. Built and updated 9xx service and package and installed codes. Developed and updated code tables and UDF cards. Made updates to CERs, SVPs, and OJCs. Built and updated discounts codes on Code Table 44. Updated and created campaigns using COI and CSD screens. Verified proper security on discount codes and campaigns. Ranked 9xx billing codes in available windows in ACSR, using Code Table SL. Managed three CSG Consultants who provided updates on various Comcast projects. • Served as project lead on many CSG Releases and led conference calls and reviews of enhancements on CSG Release with all departments. Tested and launched new processes and features within billing system such as service code restriction and automated service fee for customers calling into call center for payment. • Directed all equipment moves on code table for Logical Equipment Moves as project manager. Used Access to compare data files and changed owner field for all equipment-on-equipment type code table.• Wrote up 9xx passer specs to match Comcast codes as project manager for Mendocino Adelphia conversion and Alameda Power conversion, ran SQL Vantage reports and used Gwynn Report Store, ran macros for mass changes, using SQL Visual Basic, and worked with CSG representatives and SBUs. • Contributed as project manager for California agent transfer for South Bay.• Built statement messages and customer letters • Conducted work as project person by creating printer destination and security• Carried out creation of custom rules within biller that cut down on job truck rolls, incorrect equipment installed, and equipment stored in wrong equipment status, decreasing time for order flow. Created security rules to only allow correct discount codes for application to services.• Executed work as project lead for conversions from one billing system to another.

Livermore, California, United States

Managed ACSR / CSG billing system as security specialist for access to CSG billing system. Served as team leads for four people on security team and trained team. Created ACSR usernames and op ids and created new secured profiles for all departments within Comcast during One California Conversion. Migrated op ids to standard op id naming convention. Worked with Comcast solution center for third-party vendor billing access. • Implemented with West Division to set up California standard profiles for other West markets, worked on national standardization profile team with CSG consultant and all divisions, and created national standard profiles. • Facilitated all security requests that came in through E-Forms, Cal-Billing Logons email box, and Remedy TTS and worked various email tickets that came into Cal-Billing Maintenance box.• Completed 100% of internal tickets for usernames and profiles under SLA of 24 hours• Performed creation of adjustment security process used in call centers and service centers with various levels of security adjustments based on adjustment reason code.• Mapped service codes for passers.• Decreased number of profiles from over 100 addon profiles to 50 main profiles.• Developed adjustment security process for call centers and service stores that saved company over $1 million.• Contributed as member of national security team to standardize all billing profiles throughout divisions.

Business/Managerial Economics

Associate Of Arts And Sciences - Aas, Natural Sciences

Activities and Societies: Baseball - Second Base

Business/Managerial Economics