Robert Carlson Email and Phone Number
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Proven leader whom has been professionally immersed in diverse roles within the technology business; experienced in network operations, network engineering, program/project management, solution architect/engineering, and sales. A creative and innovative problem solver skilled in bridging the gaps between the technical and customer and/or executive management facing areas within a fast-paced technical environment. Skills | Technologies | Industries: IT/Networking, ITIL Service Management, Wireless, Billing, Telecommunications, Program Management, Project Management, Emergency Management, Sales, Maritime Security, Maritime Logistics, International Conflict Management, Undersea Surveillance, Submarine Operations
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Semi RetiredWashington State Ferries Mar 2019 - PresentSeattle, Washington, United States
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Director, Business DevelopmentGroundwork Tech, Llc Nov 2017 - Mar 2019Greater Seattle AreaDirector of business development focused on program lifecycle management consultancy serving governments and enterprises to provide high-value, cost-effective Program and Project Management, Business and System Analysis, IT Implementation and Quality Assurance services that maximize business benefits, accelerate delivery and reduce risk.
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Director, Technical Program ManagementNetcracker Apr 2016 - Oct 2017Greater Seattle AreaLead a cross-functional, multi-cultural, and geographically dispersed team for the delivery of private cloud managed services as part of a massive billing transformation project for a regional cable/wireless/internet/telecom provider. Reported overall program status to senior management.Established departmental and personal objectives through program staffing plans, organizational charts, network hardware and support budgets, and other appropriate program level documentation for both cloud services deployment and future continued network operations.Proactively defined with “C “level customer executives and VPs their inter-departmental requirements, processes, touch points, and resources need to successfully transform their current BSS operations into a Netcracker Managed Services cloud operation.Acted as a trusted adviser to customer executives and SMEs and participate in strategic and road-map discussions on business transformation, technology, and OSS/BSS/TOMS (Telecom Operations and Management Systems).Lead a team of analysts that defined business processes, procedures, SLAs, touch points, accountability boundaries for Cloud Managed Services in a manner that allowed it to be replicated in other managed services implementations. -
Director, Support Program ManagementRedknee Jul 2013 - Apr 2016Greater Seattle AreaLead a team of Program Managers responsible for ~$13M in annual support for the Americas region that include North America, Latin America, and Caribbean. Provide Support governess and coordination for wireless major accounts to include T-MOBILE USA, AT&T, TSTT (Trinidad), Digicel (Jamaica), Telus (Canada), American Mobile/AMX (LATAM) and multiple smaller carriers. Operations Head (Program Director) for a complex billing upgrade that included several project managers and over a dozen technical resources. The high visibility 15-month long project included upgrades to eleven network elements, detailed coordination with the lines of business and the customer executive team (CTO, CTIO, IT Director).
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Technical ManagerRedknee Sep 2008 - Jun 2013Seattle, WaCustomer technical advocate supporting US wireless major accounts to include T-MOBILE USA and AT&T supporting mobile Location Based Services (LBS), customer relationship management (CRM), and mobile privacy gateways products deployed in the carrier network. Managed the strategic oversight ensuring overall customer satisfaction and management of the account throughout the support lifecycle of the account to include pre-Sales, new project implementation, and post-sales support.Senior customer contact point for customer technical and development leads in T-Mobile USA. Regularly lead technical forums with customer technical leads to resolve and/or address system reporting and performance requirements. Mitigate external escalations and coordinate internal resources to support customer and internal goals.
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Retired Military Officer (Commander)Us Navy Oct 1983 - Aug 2014Kuwait | Korea | KenyaActive Duty and Reserve experience includes managing from small highly technical teams to large multifunctional teams (65+) in widely diverse fields from maritime security, subsea acoustic monitoring, submarine operations, and international peacekeeping. Developed strong leadership and communication skills used for both military planning and military exercise project management for several joint military exercises in Korea, US, Kuwait, and Djibouti; Other key leadership roles:o Senior US Liaison Officer, Eastern African Standby Force (EASF), Kenya 2012 -2013o Squadron Operations Officer, Naval Coastal Warfare, Kuwait & Korea 2005 -2007o Commanding Officer Reserve Component, Naval Ocean Processing Facility Whidbey Is 2003-2005o Nuclear Engineer/Submarine Officer, Charleston SC 1988 - 1993 -
Technical Manager | Project ManagerTelecommunication Systems Apr 2003 - Sep 2008Seattle, Wa -
Manager Network OperationsAt&T Wireless Oct 2002 - Nov 2003Greater Seattle AreaDirected nine Service Managers responsible for identifying service gaps and developing processes to improve service specific to CALEA, E911, Local Number Portability, Data Services, In-Building Services, SMS, Voicemail Services, and International Roaming Services. Directed the development of multiple Engineering Design Requirements for service enhancements for CALEA, Local Number Portability, E911, and Voicemail services.Defined a standard operating model for Service Management that resulted in the integration of Service Managers within multiple operation teams in support of Messaging Operations, Voicemail Operations, and SCP Operations. -
Program Manager - E911/LbsAt&T Wireless Aug 2000 - Oct 2002Greater Seattle AreaStaffed and managed the first project management team responsible for the national deployment of E911 services for AT&T Wireless. Directly supervised 8 project managers that in turn supervised over 11 contractors. Managed a $7.2M annual expense budget for E911 operations and implementations.Provided critical operations support to national and field operations teams.Integrated the first Global Mobile Location Center (GMLC) from vendor selection to installation and service trials that resulted in AT&T Wireless leading the industry by being the first to offer Location Based Services.E911 Team lead for the following network integrations: Wireless One (FL), Houston Primeco PCS, Ameritech Cellular (Indianapolis), Trident (OR).
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Network EngineerAt&T Wireless Jan 1998 - Aug 2000Greater Seattle AreaEngineered and deployed the first mobile-originated SMS message center within AT&T Wireless. Consequently, the company led the industry in its ability to provide 2-way text messaging; functioned as lead engineer (actually the only engineer), project manager, and at times system installer. Managed in excess of $11M in engineering budget for the procurement of additional SMSCs.
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Senior Regional Sales ManagerSage Instruments Feb 1997 - Feb 1998Greater Seattle AreaMigrated the company’s west coast sales from a distributor-based sales team to a direct-sales team resulting in the company increasing it’s visibility into key accounts like Cisco and MCI. Supervised three Sales Engineers.Refined the customer requirements for Voice-Over-IP (VOIP) testing in partnership with Level3.
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Sales EngineerTtc (Now Jdsu) Nov 1993 - Feb 1997Established the CENTEST (centralized T1 test system) as the national standard within AT&T Wireless. The successful deployment of the tool reduced the time to turn up new DS1 and DS3 circuits as well as reduced time to repair.Developed the customer requirements for a wireless revenue assurance tool which became the foundation product for the company’s newly formed Wireless Division.
Robert Carlson Skills
Robert Carlson Education Details
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Commercial Diving -
National Security And Strategic Studies -
Physics -
Military Operational Art And Science/Studies
Frequently Asked Questions about Robert Carlson
What company does Robert Carlson work for?
Robert Carlson works for Washington State Ferries
What is Robert Carlson's role at the current company?
Robert Carlson's current role is Semi-Retired.
What is Robert Carlson's email address?
Robert Carlson's email address is un****@****ast.net
What is Robert Carlson's direct phone number?
Robert Carlson's direct phone number is +120660*****
What schools did Robert Carlson attend?
Robert Carlson attended Divers Institute Of Technology, U.s. Naval War College, Oregon State University, U.s. Naval War College.
What skills is Robert Carlson known for?
Robert Carlson has skills like Wireless, Mobile Devices, Program Management, Telecommunications, Integration, Project Management, Product Management, Voip, Operations Management, Sales Engineering, Management, Strategy.
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4barclayscapital.com, mufg.jp, mufg.jp, us.mufg.jp -
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Robert Carlson
San Clemente, Ca5discoverycube.org, prometheuslabs.com, hotmail.com, wavesense.net, biomerica.com -
Robert Carlson
Managing Director Of Technology Solutions Group At New Resources ConsultingMenomonee Falls, Wi3aol.com, newworldnow.com, newworldnow.com7 +184754XXXXX
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Robert Carlson
Greater Cleveland
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