Robert Carmichael Email & Phone Number

Lower Hutt, Wellington Region, New Zealand

My current role at Kiwibank is to provide superior service to Kiwibank’s Business Banking clients and stakeholders throughout the loan documentation, settlement, securities and lending maintenance process.

Wellington, Wellington Region, New Zealand

In my previous role, oversaw a team of 9 operators alongside a Team Leader. My role involves daily workflow management, ensuring we meet team performance goals, as well as individual and group training. I am also called upon to provide regular performance updates for both my team and the office as a whole, and create and implement performance improvement strategies at individual, team and office wide levels.

Wellington, New Zealand

I guided customers through a variety of financial circumstances as part of the Credit Services Team. I worked with customers towards fulfilling their financial obligations to Cash Converters.

Wellington, Wellington Region, New Zealand

I interviewed candidates to determine their suitability for a variety of roles at this charitable organisation. I matched candidates with the roles available to find the best way they can give back to their community. My role also included administration and reception duties, as well as organisation and support for Volunteer Wellington and Comms Collective events.

Wellington, Wellington Region, New Zealand

Educated customers and drivers through a major transport system changes of 2018. This involved a wide range of interactions from customer engagement with the public, to reporting and liaison with the Greater Wellington Regional Council to provide public feedback and performance data. I was also called upon to assist in driver training for TransUrban to ensure their new drivers were able to meet the council's expectations under their new public transport plan.

Master'S Degree, International Relations And Affairs

Master'S Degree, International Relations And Affairs, Merit

Bachelor Of Arts - Ba, Political Science And Government