Robert Carpenter Email & Phone Number

Respond to support requests using Jira Service Management and Jira Cloud. Issues may include, but are not restricted to, requests for clarification or information, perceived processing problems, actual processing problems, requests for system changes, vendor surveys, and procedural issues, and access requests.Proactively monitor inbound and outbound EDI, XML and flat file integrations for failures using all available applications and tools.Monitor managed file transfers to identify data transmission issues.Monitor and resolve issues with API transmissions.Investigate issues by reviewing system logs and querying SQL Server.Research support requests within web applications to answer questions, identify bugs, troubleshoot, and resolve issues.Participate in refining requirements for new integrations with both internal and external stakeholders.Develop new integrations and make necessary changes to existing integrations based on requirements.Participate in code reviews and commit changes to source control (GitHub).Setup managed file transfers using protocols such as FTP , SFTP and AS2 in GoAnywhere MFT.Make suggestions for changes that proactively prevent future support issues.Communicate effectively with stakeholders and project managers to clarify requirement son support requests.Communicate confidently with internal and external customers.Collaborate with cross functional teams to ensure seamless integration processes.Coordinate testing efforts with trading partners and cross functional teams to make sure that all elements of a data integration are as designed.Participate in an on-call rotation for after hours, weekend and holiday support.Other duties and functions as assigned.Regular attendance is required.Comply with company C-TPAT and TSA security procedures.Perform other duties as assigned.

Update and upgrade legacy WinForms code.Systems programming using Visual Studio, VB.NETDatabase programming using MS SQL Server, update and create stored proceduresUpdate code to be OWASP compliant using results from Veracode scansMaintain source control using Git

Systems programming using Visual Studio, C#, VB.NET, MS SQL Server., MVC, and .NET.Update existing Web Forms sites to use Razr views, jQuery, JavaScript, and Linq to SQL.Write services to automate mailings and data manipulations.Develop reports using Crystal Reports.Update and upgrade legacy code.Develop services to send data to and receive data from Web API.Maintain source control using TFS.

Systems programming using Visual Studio, C#, MS SQL Server, MVC., .NET.Deliver unit-tested systems timely that meet specification functionality requirements.Provide analysis for technical solutions based on functional requirements.Assist in determining requirements for estimating budgets and timelines.Provide consultative services on technical issues to clients and internal project teams.Participate in the development of system test plans.Modify and enhance existing code per customer specifications.Maintain source control using TFS.Meet with clients to get specification on changes to code.

Designed compensation plan for Multi-level Marketing career paths.Researched purchasing behaviors of current membership and develop plans to increase sales and compensation for membership while keeping plan simple to understand.Responsible for designing the advanced SQL queries, cursor, triggers, scripts, complex stored procedures for data mining and marketing campaigns. Also created, modified, maintained, and optimized SQL server database.Update existing web sites using C# and ASP.NET. Develop web form site for customer service application used for documenting adverse effects of nutraceutical products for reporting to FDA.

Research and Development.Served as key technical analysts for developing new modules for shrink wrapped product for resale to publishers. Architect, implement, and design a reporting site using SQL 2005 and Crystal Reports. Customize, develop, and troubleshoot code using UniBasic 6.1 and 7.1 with UniData database backend. Write import program for transferring Unidata database data to SQL 2005 databases. Research company need for implementing Payment Card Industry (PCI) Data Security compliance.Update and enhance code in ColdFusion.

Wrote a VB COM+ component that takes an employee id and resets its password in Active Directory. Helped wrote a VB COM+ component that takes an employee number and password and authenticate them against Active Directory. Coordinated with several groups within Target Corp. to have 40 NT 4.0/2000 servers built, configured, and loaded with correct software. Lead architect for system rewrite to use Java technologies. Lead architect for system integration with SiteMinder authentication. Designed authentication/authorization component using JAVA, Struts, SQL 2000 and OJB to validate user against Active Directory and presents in a SQL table and retain state. Designed authentication/authorization component Technologies used Java, Struts, SQL 2000 and OJB to validate user against Active Directory and presents in a SQL table and retain state. Inventory Scheduling System Mentored entry/junior programmers and new employees to bring them up to speed. Key technical analyst as well as technical decision maker for the team. Create standards for web site design Full development lifecycle: requirement gathering, analysis, design, development, test, implementation, and support. Visual Basic 6, ActiveX, OLEDB, ADO, ADSI, Active Directory, Internet Information Server.

Architect, build, and administer 25 Internet Information Server 4.0. Troubleshoot intranet web problems, suggest fixes for non-working webs. Developed, using Visual Basic components, code to automate current job. Provide code solutions for non-working web sites. Create and support 130+ intranet web sites. Develop web sites using HTML, VBScript, Jscript. Document procedures of current job.