Robert Carruth Email & Phone Number

San Antonio, Texas Metropolitan Area

Managed all aspects of store operations, leading a team of Assistant Managers, Area Supervisors, and Retail Associates to deliver sales and profit results while maintaining a customer-friendly environment.Ensured compliance with company standards, best practices, and policies, including payroll administration, expense control, and loss prevention. Recruited, trained, and developed associates to reduce turnover and improve performance, utilizing retention tools and recognition programs.Analyzed store reports to evaluate performance and implemented action plans to address variances.Maintained a safe and secure environment, adhering to company safety policies and ensuring associate and customer safety. Demonstrated exceptional customer service skills, treating customers, associates, and leaders with respect and professionalism. Modeled and enforced company dress code and brand standards, ensuring a clean, neat, and easy-to-shop environment. Supervised merchandise processing, in-store marketing, and loss prevention programs to achieve company goals.

San Antonio, Texas Metropolitan Area

Provide strategic leadership and direction for sales, services, operations, and customer relationships across 2-3 retail locations. Drive overall customer experience, sales culture, and performance by developing store strategies aligned with broader operational goals for traffic, conversion, and profitability. Manage teams to achieve sales targets through coaching, monitoring KPIs, identifying growth opportunities, and championing operational changes. Travel regularly to guide operations, motivate staff, provide training, and ensure execution of corporate initiatives aimed at maximizing sales and profitability.

San Antonio, Texas Area

Led ongoing training and development programs for new and promoted store managers while simultaneously managing high-performing Office Depot location. Trained internal candidates transitioning from hourly supervisors to salaried general manager roles through immersive learning experiences focused on strategy, performance culture, operational metrics, growth opportunities, and profit-driving initiatives. Provided mentorship to new managers on leadership capabilities such as setting direction, increasing conversion, cultivating customer loyalty, and executing on company priorities. Utilized operational expertise and general manager experience to instill skills and prepare trainees for general manager positions across print, services, and sales. Partnered with HR and L&D leaders to continually enhance training curriculum and leadership development programs for emerging supervision talent. Exceeded individual location targets for sales, revenue, customer satisfaction and other key performance indicators during GM Trainer tenure.

Store Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversion rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.

Education record

Education record