Robert Carson Email & Phone Number

Responsible for the safe and cost effective operation of the fleet and managing related vendor relationships. Directs the acquisition and disposal of all vehicles in the fleet. Accountable for total life-cycle management of the fleet. Responsible for ensuring compliance with corporate fleet policies. Produce monthly reporting scorecard detailing key fleet performance statistics, and communicates to senior management. Managed the internal fleet maintenance program, determined maintenance requirements, evaluated and established appropriate fleet policies. Worked with third party claims company to authorize or decline any accident related repairs. Maintained constant communication with field management to determine any maintenance related issues.

Responsible for implementing new policies and procedures to ensure the dispatch center is operating with the highest level of customer service. Maintained constant communication with both internal and external clients. Hired, trained, coached, and counseled all dispatchers. Provided detailed reports which aided in monitoring dispatch center efficiencies to allow for adjustments to increase overall productivity within the dispatch center. Researched trip documentation and phone recordings and communicated findings to all necessary personnel.

Responsible for maintaining a strong knowledge of the company's policies and procedures as well as a thorough knowledge of every dispatch region. Monitored trips and communicated with field management to ensure that all trips are covered in a timely manner. Assisted the manager in the coaching and counseling of dispatchers to ensure the highest level of customer service.