Le Boat are the No.1 provider of boating holidays on Europe and Canada's inland waterways. They have the worlds largest fleet of self-drive boats and the widest choice of boating destinations to choose from.Multi-site manager, overseeing the operations of a fleet of 40 hire boats, split across 2 sites on the River Thames, as well as the supervision of operations in Scotland, Ireland and Canada for Le Boat; Europe & Canada's No. 1 boating Holiday Company. Coordinate and manage all day-to-day on-site services, overseeing the daily supervision of staff performance, in order to maintain the highest customer service and accommodation standards at all times.

The University of London are one of the largest, most diverse universities in the UK with over 120,000 students in London, and a further 50,000 studying across 190 countries for a University of London degree. Offering prestigious qualifications that are internationally recognised, combining the flexibility of online learning with the academic rigour and structure of an on-campus programme.Main focus within this role was too assess the eligibility of International applications for admission to a range of undergraduate / postgraduate degrees / diplomas offered by the Universities International Programmes.

Eurocamp & Al Fresco holidays are a market leading British tour operator, offering self catering mobile home and camping holidays in 12 European countries and the USA to mainly British, Irish, Polish, Dutch and German customers. Both brands are part of the wider Homair Camping Resorts group.Regional Manager for both the Eurocamp & Al Fresco brands, responsible for overseeing the daily supervision of between 30-40 management, customer service, maintenance and housekeeping staff, split across 5 holiday parks in the region of East Tuscany, Italy. Taking the lead to inspire, coach and motivate all operational staff to increase performance, in order to maintain the highest on park customer service and accommodation standards required to satisfy new and existing customers as well as meet critical KPI targets.

• Managing a team of 15-20 staff, comprising of maintenance, customer service and cleaning staff, on a large holiday park in Tuscany, Italy with 140 customer mobile holiday homes. • Responsible for ensuring that all customer accommodation is prepared on time and to the highest possible standards at all times.• Ensure that on site customer service standards are consistently delivered by my staff and are aligned with the companies’ high standards.• Oversee and manage customer expectations at all times, making sure specific KPI’s are met.• Reporting to a Regional Manager, I managed on site accounts, conducted all staff disciplinary hearings, monthly staff appraisals and dealt with any customer issues that were raised to a senior level