Operations Analyst
Current
Jan 2024 - Present
AeroLeads people directory · profile
Robert Carter Email & Phone Number
IT Operations
at
Met Office
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
IT Operations
Location
Great Warley, England, United Kingdom
Company size
Who is Robert Carter? Overview
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Quick answer
Robert Carter is listed as IT Operations at Met Office, a company with 1698 employees, based in Great Warley, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Robert Carter.
Robert Carter previously worked as Operations Analyst at Met Office and Tech Lounge Guru at Hcl Technologies. Robert Carter holds Electrical And Electronics Engineering from Anglia Ruskin University.
Company email context
Email format at Met Office
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Met Office
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Profile bio
About Robert Carter
With broad ranging IT support experience coupled with a clear understanding of Service Delivery Leadership, I confidently deliver support solutions that ensure optimal levels of IT service performance and swift resolution of issues and queries. I am to effectively manage geographically diverse teams within an ITIL Service Delivery model, and I have expertise in a large range of computer platforms and tools, including PHP, MySQL, Python, MacOS, various Linux distributions and all versions of Microsoft Windows. I am a devotee of podcasts, forums and articles for personal development and to keep my knowledge of developments up-to-date in order to best meet client need.Core Skills: • Software & Hardware Troubleshooting• ITIL certified• On-site and Remote Support• Windows Environments• SLA’s (Service Level Agreements)• Team Leadership• Call Log Management• Problem solving• Managing team workloads• Change and Problem Management• Cloud Based Technology
Current workplace
Robert Carter's current company
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Met Office
8 roles
Robert Carter work experience
A career timeline built from the work history available for this profile.
Tech Lounge Guru
- Outline:Primary liaison between HCL Technologies UK Ltd and Ford Motor Company for all service provision, specialist technical and personnel issues. Provision of focused 1st/2nd line support, transitioning to fully.
- Providing ‘One-stop-shop’ customer service for all IT issues within the UK users. Supporting customers through 1st level tasks - password resets/how-to, etc.
- Triaging more extensive issues and providing 1st-party workarounds while issue is escalated to relevant teams.
- Daily analysis and management of workflow to provide team support and maintain service levels and metrics.
- Chairing and oversight of team meetings in the client’s absence.
- Authoring and communicating team-wide announcements on newly discovered issues and on-going situations.
Jul 2019 - Jan 2024
Operational Service Delivery & Uk Field Service Manager
- Outline: Working across multiple large multinational contracts, I managed UK Field Service teams across 4 different customer sites and acted as Operational Service Delivery Manager to other Stefanini on-site staffing.
- Ensuring Compliance with agreed SLAs and KPIs and reporting these to client management in Governance meetings.
- Data / trend analysis and creating improvement plans or raising quality concerns as part of continuous improvement
- Ensuring compliance with customer satisfaction targets, including follow-up with the customer when required.
- Organise and take part in fortnightly meetings to facilitate 2-way communication between Incident Controllers/ServiceDesk and Field Service Teams.
- Ensuring knowledge is captured and documented according to client specifications.
Dec 2011 - Jul 2019
Dispatch Technician
Following the dissolution of the ADS-GWS project, I transitioned to a role within Deskside services. Duties included processing issues raised by the Service desk using BMC Servicedesk and Cisco RequestCenter, investigating and resolving issues within agreed Service Levels. I supported a large range of industry-standard and bespoke applications.I also.
May 2010 - Dec 2011
Ads-Global Web Sites Analyst
Acting as both 1st/2nd level support to global customer base via telephone and email, I investigated issues with public-facing websites, then resolving or forwarding to 3rd level as appropriate. I took ownership of publishing content, while ensuring accuracy and compliance to brand-defined standards. I liaised with global advertising agencies to ensure.
Oct 2006 - May 2010
Subcontractor Electrician'S Mate
Jun 2005 - Oct 2006
Field Service Technician
Recruited to travel between various sites in UK and Europe, working on different types of Radar systems, including Tracking Systems, Surveillance radars and Electro-optic guidance systems. Set-up IP networks to communicate between different system components with minimal conflicts. Established a good working knowledge of UNIX, Linux and TCP/IP.Manage, plan.
Jul 2003 - Apr 2005
Technician Apprentice
Alenia Marconi Systems
Sep 1999 - Jul 2003
Team & coworkers
Colleagues at Met Office
Other employees you can reach at metoffice.gov.uk. View company contacts for 1698 employees →
FD
Ferhan Dack
Colleague at Met Office
United Kingdom, United Kingdom
View →
SG
Steven Granville
Colleague at Met Office
Exeter, England, United Kingdom, United Kingdom
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KK
Kirstin Knowles
Colleague at Met Office
Bude, England, United Kingdom, United Kingdom
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AR
Amy Raynor
Colleague at Met Office
Greater Lincoln Area, United Kingdom, United Kingdom
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PR
Phil Rice
Colleague at Met Office
Greater Exeter Area, United Kingdom
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NB
Nic Bellingham
Colleague at Met Office
Greater Exeter Area, United Kingdom
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DW
David Walker
Colleague at Met Office
Greater Plymouth Area, United Kingdom
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MF
Monica Frantisek
Colleague at Met Office
Greater Exeter Area, United Kingdom
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AA
Abigail Austin
Colleague at Met Office
Upper Battlefield, England, United Kingdom, United Kingdom
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CS
Collin Shumba
Colleague at Met Office
Zimbabwe, Zimbabwe
View →
Ferhan Dack
Colleague at Met Office
United Kingdom, United Kingdom
View →
SG
Steven Granville
Colleague at Met Office
Exeter, England, United Kingdom, United Kingdom
View →
KK
Kirstin Knowles
Colleague at Met Office
Bude, England, United Kingdom, United Kingdom
View →
AR
Amy Raynor
Colleague at Met Office
Greater Lincoln Area, United Kingdom, United Kingdom
View →
PR
Phil Rice
Colleague at Met Office
Greater Exeter Area, United Kingdom
View →
NB
Nic Bellingham
Colleague at Met Office
Greater Exeter Area, United Kingdom
View →
DW
David Walker
Colleague at Met Office
Greater Plymouth Area, United Kingdom
View →
MF
Monica Frantisek
Colleague at Met Office
Greater Exeter Area, United Kingdom
View →
AA
Abigail Austin
Colleague at Met Office
Upper Battlefield, England, United Kingdom, United Kingdom
View →
CS
Collin Shumba
Colleague at Met Office
Zimbabwe, Zimbabwe
View →
3 education records
Robert Carter education
Electrical And Electronics Engineering
Electrical And Electronics Engineering
Chelmsford College
Education record
King Edward Vi Grammar School
FAQ
Frequently asked questions about Robert Carter
Quick answers generated from the profile data available on this page.
What company does Robert Carter work for?
Robert Carter works for Met Office.
What is Robert Carter's role at Met Office?
Robert Carter is listed as IT Operations at Met Office.
Where is Robert Carter based?
Robert Carter is based in Great Warley, England, United Kingdom while working with Met Office.
What companies has Robert Carter worked for?
Robert Carter has worked for Met Office, Hcl Technologies, Stefanini Emea, Edf Energy Services, and Bae Systems.
Who are Robert Carter's colleagues at Met Office?
Robert Carter's colleagues at Met Office include Ferhan Dack, Steven Granville, Kirstin Knowles, Amy Raynor, and Phil Rice.
How can I contact Robert Carter?
You can use AeroLeads to view verified contact signals for Robert Carter at Met Office, including work email, phone, and LinkedIn data when available.
What schools did Robert Carter attend?
Robert Carter holds Electrical And Electronics Engineering from Anglia Ruskin University.
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