Responsible for the annual end to end implementation of new products/concepts, and manage the annual renewal process of existing business.

- Served as Lead Trainer for 12 New Hire Account Specialists- Personally manage benefit renewal process for Custom National Accounts- Efficiently Create, direct, and attain implementation process for new and existing accounts- Serve as primary technical expert in the accurate set up of National Accounts - Diligently resolve issues from external clients/internal partners, to improve turnaround time and quality of information to assure accuracy and timelines of processing

- Facilitated new employee training for over 12 new hires that resulted in growth and development of new employees- Assisted Customer Advocates with phone inquiries from members and Benefit Groups regarding health insurance benefits- Successfully resolved member inquiries by working with internal and external stakeholders

- Promoted excellent customer service and helped boost employee morale throughout the store, by engaging and incorporating employees in day to day decision making- Efficiently Created, directed, and attained store and department gross profit and income budgets- Managed over 35 employees on a daily basis that would ensure excellent customer service as well fulfillment of daily productivity requirements- Facilitated new hire orientation and training for over 20 new hires- Work closely with store manager and district manager to improve store operations on a daily basis- Manage daily store operations that ensured employee and customer satisfaction and wellbeing