Lead On-Site Support Engineer
Current Provides support to the test department in Hornell to test the Next Generation High Speed Trainset (NGHST) Troubleshoots multiple systems on the NGHST such as traction, high voltage systems, networking, etc. Reviews and performs FMIs and maintenance work instructions for implementation for the future fleet Conducts maintenance studies to improve design for serviceability Acts as a Qualified Maintenance Person (QMP) for inspecting and conducting periodic maintenance on the prototype trainsets Acts as a key user to diagnose and address train control issues that drive software upgrades and revisions Leads a team of on-site engineers to troubleshoot, maintain, and support the new Acela fleet Trains new and experienced hires in troubleshooting methods to prepare for the new Acela fleet's service