Robert Chapman Email & Phone Number

Mission Valley, Ca

• Main contact for compliance with royalty reporting and annual review for under/over reported sales across multiple brands.• Serve as point of contact between franchisees and the home office.• Maintain and perform imports from databases that handle insurance coverage, performance reports,and royalties and fees paid by franchises.• Perform remote audits on franchises to ensure functionality of royalty reporting software.• Train franchisees in accounting materials.• Assist with setup of annual trade show. Check in franchisees, liaise with vendors and guests, and assist with operations.

• Created and maintained detailed spread sheets for extensive Excel data. • Provided tabular, graphical, and pivot table data summaries. • Worked with business owner to highlight specific data necessary to manage customer information and job positions. Source missing info and make sure all info is complete.

Del Mar, Ca

• Performed management duties with opening, closing, inventory and supply orders.• Managed purchases on Point of Sale (POS) system procedures.• Engage guests to build rapport and facilitate repeat business.• Resolving customer complaints in a professional manner.• Oversee and train staff.

• Deployed to eleven US states in support of disaster survivors and affected communities. • Worked with the Red Cross to determine viability of shelters for disaster victims including data entry to update shelter records. • Covered grid of homes with mobile geotagging system at multiple disaster sites to assist applicants in registering for FEMA assistance. • Member of multiple logistics teams, performing administrative tasks including office equipment maintenance and supply inventory in various FEMA warehouses. • Served as vehicle safety and tools specialist. • Received a security clearance. • Answered incoming calls to support victims in the wake of Hurricane Matthew.

Bachelor'S Degree, History

Associate'S Degree, College/University Preparatory Diploma Program