Robert Chapman Email & Phone Number

Mission Valley, CA

• Main contact for compliance with royalty reporting and annual review for under/over reported sales across multiple brands.
• Serve as point of contact between franchisees and the home office.
• Maintain and perform imports from databases that handle insurance coverage, performance reports,and royalties and fees paid by franchises.
• Perform remote audits on franchises to ensure functionality of royalty reporting software.
• Train franchisees in accounting materials.
• Assist with setup of annual trade show. Check in franchisees, liaise with vendors and guests, and assist with operations.

• Created and maintained detailed spread sheets for extensive Excel data.
• Provided tabular, graphical, and pivot table data summaries.
• Worked with business owner to highlight specific data necessary to manage customer information and job positions. Source missing info and make sure all info is complete.

Del Mar, CA

• Performed management duties with opening, closing, inventory and supply orders.
• Managed purchases on Point of Sale (POS) system procedures.
• Engage guests to build rapport and facilitate repeat business.
• Resolving customer complaints in a professional manner.
• Oversee and train staff.

• Deployed to eleven US states in support of disaster survivors and affected communities.
• Worked with the Red Cross to determine viability of shelters for disaster victims including data entry to update shelter records.
• Covered grid of homes with mobile geotagging system at multiple disaster sites to assist applicants in registering for FEMA assistance.
• Member of multiple logistics teams, performing administrative tasks including office equipment maintenance and supply inventory in various FEMA warehouses.
• Served as vehicle safety and tools specialist.
• Received a security clearance.

Bachelor'S Degree, History

Associate'S Degree, College/University Preparatory Diploma Program