Robert Charman Email & Phone Number

Great Chart, Gb

Canterbury, United Kingdom

Canary Wharf

Key focus on getting new business,hosting networking meetings to improve local awareness of what business opportunities I can provideWorking to K.P.I'S set by head office and my line Manager Overcoming challenges within the current market in the telecommunication industry Planning day to day objectives and goalsWorking with existing clients to maintaining excellent customer relations to ensure business growth and compliance Customer service driven results with data reviews… Show more Key focus on getting new business,hosting networking meetings to improve local awareness of what business opportunities I can provideWorking to K.P.I'S set by head office and my line Manager Overcoming challenges within the current market in the telecommunication industry Planning day to day objectives and goalsWorking with existing clients to maintaining excellent customer relations to ensure business growth and compliance Customer service driven results with data reviews for all staff and one to one trainingneeds established.Achievements; internal promotions2012 All sales targets hit so farOngoing Customer fan-tech average 98% Ongoing Project Manager for new businesses Ongoing Highest commission earner within pay grade Show less

Ashford,Kent,Uk

One stop personal training needsOnly one to one training Gym and cardio equipmentLife coaching and well being advise

Ashford,Goldsmiths

Store Manager

Responsible for the overall management of the store, ensuring business objectives are metin line with the `Key Performance Indicators' set by head office.Creating and evaluating action plans to improve store performance above targets setAnalysing product sales in order to boost turnover in weak performing areasCoaching employees using a variety of training plans and a mentor systemPlanning, communicating and delegating daily activities and targets for each employee… Show more Responsible for the overall management of the store, ensuring business objectives are metin line with the `Key Performance Indicators' set by head office.Creating and evaluating action plans to improve store performance above targets setAnalysing product sales in order to boost turnover in weak performing areasCoaching employees using a variety of training plans and a mentor systemPlanning, communicating and delegating daily activities and targets for each employee toprovide direction and purpose to the teamLeading the team confidently and through example to provide an excellent customerexperienceMaintaining good business acumen and skills, including working out and analysing costmargins, average selling prices, and sales per hourIntroducing novel ways of boosting employee performance and motivation levels to fostergreater team spirit.Developing excellent client rapport leading to an increase in return tradeAchievements2012-2004 Achieved 6 out of 8 yearly sales targets whilst manager of Goldsmiths2008-2009 First manager to hit a perfect 12 out of 12 store targets in a calendar year2008 First manager to take a Goldsmiths Outlet Store past the £1.5 million barrierin one year2008 Achieved the highest ever single sale in the Ashford Designer Outlet, selling a Frank Muller watch for £56 000The Oxford Playhouse, Oxford Bar ManagerResponsible for ensuring all health and safety standards were adhered to for wines andspirits.Organised hire and function events for 200 peopleDeveloped a high level of customer care ensuring high calibre actors were provided forCompleted silver service training leading to being made responsible for training other Show less

Responsible for the overall management of the store, ensuring business objectives are met in line with the ‘Key Performance Indicators' set by head office.Creating and evaluating action plans to improve store performance above targets setAnalysing product sales in order to boost turnover in weak performing areasCoaching employees using a variety of training plans and a mentor systemPlanning, communicating and delegating daily activities and targets for each employee to provide… Show more Responsible for the overall management of the store, ensuring business objectives are met in line with the ‘Key Performance Indicators' set by head office.Creating and evaluating action plans to improve store performance above targets setAnalysing product sales in order to boost turnover in weak performing areasCoaching employees using a variety of training plans and a mentor systemPlanning, communicating and delegating daily activities and targets for each employee to provide direction and purpose to the teamLeading the team confidently and through example to provide an excellent customer experienceMaintaining good business acumen and skills, including working out and analysing cost margins, average selling prices, and sales per hour Introducing novel ways of boosting employee performance and motivation levels to foster greater team spirit.Developing excellent client rapport leading to an increase in return tradeAchievements; Achieved 6 out of 8 yearly sales targets whilst manager of Goldsmiths; First manager to hit a perfect 12 out of 12 store targets in a calendar year 2008 First manager to take a Goldsmiths Outlet Store past the £1.5 million barrier in one year2008 Achieved the highest ever single sale in the Ashford Designer Outlet, selling a Frank Muller watch for £56 000 Show less

Responsible for ensuring all health and safety standards were adhered to for wines and spirits.Organised hire and function events for 200 peopleDeveloped a high level of customer care ensuring high calibre actors were provided for Completed silver service training leading to being made responsible for training other employees to a similar level.

8 Gcse'S

Jewellery Diploma; Jewellery Diploma

Customer Services

Education record

Education record