Benefits Program Screener
CurrentPosition serves as the initial point of contact for the clients seeking benefits and/or services. Duties understanding and explain basic benefit program information, making appropriate referrals, assisting clients with applications, and researching information needed. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties necessary to deliver services to customers and citizens may be assigned. • Analyzes needs and coordinates resources that will support families/clients • Serves as point of contact for clients • Assists clients with completing applications and performs initial screening of applications • Assesses and makes appropriate referrals to internal and external resources as needed • Researches a variety of databases (including local and state agencies' databases) to obtain and/or verify information needed to process applications. Attaches information to applications for documentation purposes • Makes photocopies of documents for case files • Maintains complex logs and records, forwarding data to appropriate staff member(s) • Performs data entry tasks regarding case files • Updates databases, client files, and other automated records as needed • Schedules appointments for clients to meet with staff • Provides information regarding programs • Assists in the preparation of periodic, special, and other reports for statisticsADDITIONAL DUTIES AND RESPONSIBILITIES include the following:• Other duties to provide direct or indirect service to the citizens may be assigned.• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.• Required to participate in emergency operations as needed.• Regular attendance is required.• As needed, performs clerical support functions such as receiving and directing telephone calls and visitors, preparing correspondence, etc.
