Robert Couper Email & Phone Number

Anaheim, California

Los Angeles, California

Directs activities and staff involved in design, planning, construction coordination, modification, maintenance, utilities, security, grounds, transportation, housekeeping, and administration of all facilities and equipment for the Lakewood, Cerritos, and Stonewood Malls.:Develops and maintains preventive and quality assurance programs for all mechanical, architectural, civil and safety functions including heat, air conditioning, electrical and emergency back-up systems:Maintains environmental control of the facility, life safety and mechanical equipment operation:Creates safety reports, reviews all accidents, incidents and identifies trends as well as implementation of changes to reduce occurrences:Develops operating and capital budgets and measures KPIs to ensure key objectives are met:Maintains and reviews fire safety and disaster plan protocols to ensure safety at all measures

Los Angeles / San Bernardino / Riverside Counties

Utilize broad scope of industry knowledge and dynamic business acumen toward directing forward-thinking quality assurance initiatives for this company purchased by EMCOR Facilities Services as part of one of the largest maintenance providers in the U.S. Expertly perform up to 189 inspections monthly within 12 client accounts with 185 locations across Riverside County, San Bernardino County, Orange County, and Los Angeles County, including handling service inspections, subcontractor onboarding / training, and asset inspections. Ensure timely delivery and fulfillment of USM’s line of services and associate products through deployment and use of a proprietary facilities’ supplier network. Develop “face to face” relationships between USM and supplier in servicing client’s requirements. Meet or exceed Key Performance Indicators (KPI) for internal metrics to measure safety performance, completed field inspections, out of scope work opportunities, stakeholder communications, supplier management, and technology use. Develop territory-specific customer stakeholder and subcontractor relationships. Build strong vendor relationships and ensure suppliers perform requisite services, associated reporting, and compliance with applicable employment-related regulations.Honors & Achievements Aggressively identified out of scope sales opportunities for continued companywide growth. Boosted monthly inspections to 100% completion to ultimately achieve top regional inspection numbers. Recognized for job performance excellence as a leader knowledgeable in results-focused processes designed to enhance quality, including improving stores to achieve growth, as well as improve delivery of overall services. Led and managed Health Safety, and Environmental (HSE) training with USM associates and suppliers and supplier’s staff to support and maintain safe working environments that met client’s specifications.

Orange County, California Area

BUILDING MAINTENANCE SERVICESAccomplished and results-driven Facilities Maintenance Consultant / Manager with progressive experience managing building and grounds requirements in multi-state operations in Fortune 500 companies. Collaborative and cooperative team player and accomplished leader, skilled at establishing a work environment that encourages participation, builds a team spirit, develops accountability and increases productivity. Committed to providing employees with tools, guidance and confidence to facilitate success. Proficient at managing time and resources and planning, prioritizing, and coordinating tasks to meet deadlines. Excellent communicator with demonstrated success in leading teams and developing internal and external partnerships to build consensus and achieve corporate objectives. Disciplined and detail oriented - approach the challenge of meeting schedules and budgets with a “can do” attitude and effort. PROFESSIONAL EXPERIENCEManage Maintenance activities for Regional group of 82 stores located in Southern California, Hawaii and Guam, serving as liaison between store maintenance department and store and district management. Inspect all stores once a year gathering information to prepare capital and major repair budgets for following year. Conduct one additional to follow up on projects and work orders. Responsible for budgeting and controlling costs for landscaping maintenance and repairs, HVAC PM and repairs, parking lot sweeping, common area tree trimming, storm water protection, general repairs, plumbing repairs, electrical repairs and roof repairs in area. Review monthly P&L to track expenses; Provide advice on abuse trends and energy use, and interface with store maintenance coordinators to review pending and ongoing projects, address questions, correct invoice discrepancies, and resolve problematic situations. Serve as company’s point of contact with city officials, fire marshals and building inspectors.

Joined company as a maintenance technician, advanced to Supervisor in 1995 and served in an administrative capacity from 2004 to 2006. Authorized to make budget decisions up to $10K, and responsible, on an-call basis, for ensuring buildings and grounds of 10-20 retail stores were maintained in accordance with corporate guidelines and all regulatory agency requirements. Direct reports included store maintenance staff and a maintenance team assigned to special projects. Reviewed maintenance / repair requests from store personnel and assigned project to appropriate individual, team or vendor. Monitored progress and evaluated results of all installation, maintenance and repair projects; making necessary adjustments, recalling vendors, etc. Accompanied store team leaders on monthly walk-throughs to identify maintenance problems and concerns. Conducted weekly meetings with maintenance staff to schedule projects and review prior activities. Evaluated individual performance, scheduled appropriate training, and recommended promotions when appropriate. Participated in "scope meetings" to review potential store remodels. Analyzed project scope projects, suggested changes, followed progress of team members, .and evaluated results. Served as point of contact in all scheduled and non-scheduled OSHA and ADA visits. Reviewed audit reports and implemented corrective action.• Emergency Response Team Member - participated in protecting stores during LA Riots; obtaining quick repairs to stores damaged during Northridge earthquakes; and opening four out of six stores on same day as quake.• Spearheaded efforts to identify high impact areas in stores and create procedures and processes to prevent damage.• In charge of equipment safety training for 40 store based technicians throughout four districts.• Assisted in writing safety/repair manuals and training technicians in techniques and procedures. Also issued copies to store maintenance team members.