Robert Covert Email & Phone Number

Tempe, Az

Responsible for leading Operations, Client Services, Human Resources, IT and Finance for one of our two national regions. Reporting to the President, this role is responsible for meeting targets specific to client satisfaction, performance, and budget. ACB is widely regarded as the nation's leading administrator of Co-op Advertising, Sales Incentives and Rebate Programs. ACB supports Fortune 1000 partners in many industries including Automotive, Consumer Electronics, Entertainment, Healthcare, and Telecommunications. ACB provides Customer Service, Claims Auditing, Funds Management and Website Development.

Chandler, Az

Directed National Customer Service inbound operations for Apria Healthcare (onshore and offshore). Circle of Excellence Award winner. Apria is the nation’s largest provider of home healthcare services and equipment (oxygen therapy, inhalation therapies, sleep apnea treatment). Apria Healthcare serves more than 1.2 million patients nationwide and receives over 350k customer service calls per month.

Tempe, Az

Created, implemented and managed Customer Care for Meritus, Arizona's only non-profit health insurance company started from the Affordable Care Act. Led all teams involving customer service, training, collections, and managed vendor partners for after hours call centers and translation.

Scottsdale, Az

Led the operational and client performance for 6 call centers located in Arizona, South Dakota, Minnesota, New York, Florida and Maine. Directed operations for telesales, customer care and lead generation programs (outbound and inbound) for various Fortune 1000 clients in financial services, healthcare, and telecommunications industries. Client partners included American Express, Bank of America, Bank One, Blue Cross Blue Shield, Chase, Sterling Health, Universal American and Verizon.

B.A., Communication

Education record