Product Support Team Lead
CurrentIncorporated document changes with approved change orders. Provide electronic file conversions for storage and distribution. Possesses through knowledge of specifications and documentation requirements. Conduct daily meetings and minutes. Evaluate changes and test documents for discrepancies. Initiate, develop and update processes and procedures and ensure they are in compliance. Initiate and track corrective actions data base for corrective actions all the way to closure. Responsible for prioritizing, monitoring day-to-day operations of trouble tickets, providing daily status to the project manager and organizing distance support reports for validation. Provided system engineering services for Ashore and Afloat customers via distance support and on-site. Performed troubleshooting and implementation of hardware, software, interfaces, and network issues. Conduct analysis, resolution and documentation of operational system issues for GCCS-M Inc I, GCCS-M Inc II, and GCCS-J products