Accomplished e-commerce, marketing, acquisition, and customer experience leader. I am a passionate and results-oriented managing director who thrives on launching new programs and business initiatives that delight customers and drive growth. In my current role, I am leading three outstanding teams (marketing, sales, support) and serve as the product owner for all customer-facing platforms. Our executive leadership team is focused on defining our niche to complete in the home grocery delivery market, with a focus on customer retention, loyalty, and satisfaction. Some of my key accomplishments include leading the end-to-end launch of a new home delivery service in Portland market resulting in a new, multimillion dollar revenue stream, designing and launching customer loyalty programs, and implementing a new customer feedback system that increased the Net Promoter Score by 15%. I believe in creating remarkable customer experiences by listening to customers needs, understanding their pain points, and delivering solutions that exceed their expectations. I also believe in empowering and supporting my teams to take risks, propose solutions, and pursue professional goals. Feeding my growth mindset, I am always eager to learn new skills, explore new opportunities, and embrace new challenges.