Robert Crawley Email & Phone Number

Stoke-On-Trent, England, United Kingdom

The Assessment Centre (AC) Manager is a role within Operations, reporting to the Area Manager.The AC Manager is the single point of accountability for delivery of volume, quality, and applicable service level performance targets of an AC or a group of smaller ACs. The role is responsible for leadership and oversight of AC operations, including assessments, admin activities, customer service, facilities, and health & safety.* Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels* Deliver team objectives and performance against targets through robust performance management methods* Facilitate communications which support delivery* Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery* Work with Area Manager to drive continuous improvement and disseminate though team* Investigate and resolve customer complaints and escalate serious complaints as required* Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Team Performance Leader(s) Clinical Standards Lead(s) if required)* Ensure Team Performance Leader(s) or Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets* Ensure Team Performance Leader(s) or Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution* Support the continuous professional development of staff and encourage shared learning* Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence* Other ad hoc duties as required* Clinical ACMs should retain and maintain their approval for all areas they are trained, and as and when required by the operation you will be expected to carry out assessments and other clinical duties.

A role that is dedicated to customer and client focus, committed to providing the best possible service and problem solving. Covering the North of England and picking up sites in a short period of time when required.•Building effective relationships with workers & key clients, attending planning & forecasting meetings to fill requirements, highlighting any challenges proactively.•Working closely with the client to deliver quick turnaround of candidates.•Managing compliance requirements, ensuring your site is compliant against policies.•Building candidate pipelines for future temporary requirementsInterviewing and inducting potential job candidates•Able to undertake welfare, capability, and disciplinary meetings.Collecting and maintaining attendance records for payroll and disciplinary requirements•Administration of the payroll

Stafford, England, United Kingdom

Responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.Point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.Production of weekly resourcing plans and ensure all COMs deliver towards this. Leading on safety, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.Furthermore, also have full accountability for the Delivery team, working through the morning and into the afternoon and ensure the smooth running of all deliveries. Lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living company values.To ensure i reach our best with people management, resource planning and specialist project activity, I also partner with Trade Union, taking the lead for the unit, to keep raising the bar as i coach my team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, i play a major part in the trust customers have in us.

Derby, United Kingdom

In charge of a ten strong workforce working to create aerospace parts to supply the assemblers. Working to deadlines daily and reporting up to my direct line manager with any overnight problems.

Uk