Robert Creech Email & Phone Number

East Point, Georgia, United States

Norcross, Georgia, United States

- Provided technical support to Xfinity retail stores and home customers- A member of the outage tracking and support team responsible for identifying and triaging issues with the communications systems, saving the company $187 million dollars annually- Performed data analytics to identify problem trends - Implemented a machine learning system to better identify outages

Atlanta, Georgia, United States

- Performed internet, telephony, and home security system installations and repairs- Assisted in the on-boarding, training, and assessment of new communication technicians in safe operations and systems troubleshooting- Verified and managed Customer Proprietary Network Information (CPNI)- Volunteered for multiple product launch projects, which required working intimately with the product design teams to overcome technical issues that were unseen in a laboratory setting and improve the end user experience

Dunwoody, Georgia, United States

- Leadership role responsible for the management of the store and personnel- Hired and provided training for new hires- Performed weekly and quarterly inventory counts - Created weekly schedules for staff - Oversaw front end store sales and customer experience - Ran the stores internal print shop- Implemented changes to store layout as directed by corporate

Atlanta, Georgia, United States

- Performed internet and telephony installations and repairs- Provided television and home computer support- Provided field customer support- Worked on both home and business accounts

- Engineering Department- Received certifications in Thermodynamics & Water Chemistry, Mechanical Engineering, Nuclear Physics, and Nuclear Chemistry- In charge of maintaining and operating water purification systems, HVAC systems, propulsion systems, steam plant systems, and nuclear systems on an Ohio class nuclear power submarine