Robert Crenshaw Email & Phone Number

Greater Seattle Area

Lead the Enterprise Resilience program to greater maturity and collaboration across Business Continuity, Cyber Security, and Operational Resilience.

Remote

• Led completion of data protection projects for ransomware mitigation.• Developed plan and roadmap for creating Business Continuity and Disaster Recovery programs for Beachbody.• Architected framework and founding documents for BC and DR management within the company.

Bellevue, Wa

Service Continuity (Disaster Recovery (DR), Incident Command & Problem Management)• Led the IT response for COVID-19 remote work with no downtime and an improved productivity of 20%.• Architected enterprise technical solutions and standards for consistent Disaster Recovery (DR) and High Availability (HA).• Improved system uptime from 99.500% to 99.980% through technology and ITIL improvements.• Lead full lifecycle for building two Datacenters, driving complex ecosystem migration and old Datacenter retirement.• Incident Command leadership for all IT incidents and DR events with a 60% faster response time improvement and a 40% reduction in Mean Time to Resolution (MTTR).Business Continuity• Developed and implemented Business Continuity and Crisis Management programs for enterprise resilience in PSE.• Established the Corporate Crisis Management Team for incident command through multiple Disaster and Pandemic events. • Led staff training and awareness campaigns for education and program adoption. • Implemented and administrated Enterprise Governance Risk & Compliance (eGRC) tools to mature and grow programs through software-based controls, consistent process performance and measurable analytics.• Planned, trained, and facilitated many large-scale continuity exercises across IT, Cyber Security, internal Business and external partner/customer entities.

IT Security & Risk• Led Cyber Security management for Incident Reporting and Response (NERC CIP-008) and Recovery Plans for BES Cyber Systems (NERC CIP-009)• Managed regulatory compliance for North American Electric Reliability Corporation (NERC), Federal Energy Regulatory Commission (FERC), Sarbanes–Oxley (SOX) and Washington Utilities and Transportation Commission (UTC).• Facilitated compliance annual training, auditing & audit response, investigations, evidence reporting and control measures to meet and exceed documented standards.

• Co-creator of Microsoft’s end-to-end EBCM (Enterprise Business Continuity Management) methodology, the core governing framework for all Business Continuity and Risk Management within Microsoft.• Directed Business Continuity (BC) and Assessment governance at Microsoft for various business unit and product groups (including Xbox, Live, Supply Chain, Marketing, PR, Mobile and more) – drove executive support, risk decisions, program schedules, scorecard/metrics, milestone deliverables and integration of BC into the rhythm of the business.• Led development of Microsoft’s internal BC tool suite; created strategic vision as well as leading Agile methodology design, development and test efforts – BC tool adopted enterprise-wide.• Managed Pandemic and Crisis coordination during H1N1 (Swine Flu) global pandemic.• Created Disaster Recovery (DR) program for Microsoft IT – managed a $20M budget project to established proven recovery/resilience/service availability for 90% of critical applications.• Led Dependency Analysis data consolidation efforts, through Six Sigma frameworks, for Business Intelligence and Emergency Response management.• Established process for responding to external customer requests for Microsoft’s BC capabilities. • Developed framework for embedding BC and DR principals into Microsoft online services lifecycle.

• Created and managed customer on-boarding process for Microsoft Cloud Services: Business Productivity Online Services (BPOS/Office 365). • Modified ITIL’s best practices across Microsoft IT to gear up the organization to offer IT Services in a cloud format to external customers. • Patented the Service Delivery Lifecycle; a systematic process to offer IT services to end customers.• Designed SharePoint sites for tracking and sharing scorecard metrics and status dashboard.• Led Microsoft IT Data Center consolidation project; responsible for migrating all critical applications with minimal downtime and no data loss.• Re-designed and managed process framework for all IT applications; to include improved change management, capacity planning, forecasting and budgeting.• Drove business requirements, functional specs and engineering of Data Center Service improvements.• Managed custom projects on time and budget for Network, Storage and Data Center Services teams.

• Led the release of Digital Archives (an Internet-based data backup service) for Arcus Data Security.• Designed infrastructure and server/storage architecture to support service offerings.• Managed project budget and agencies/suppliers to bring projects in on time and within budget.

• Directed team of 30 employees – responsible for utilization, account management and project leadership.• Led the launch of “BigGuppy.net”; a local ISP, Internet Portal site and e-mail service for over 10,000 users.• Led multimedia software development team for all custom BigGuppy.com products. • Managed build and supply chain processes for multimedia CD/DVD products – including media creation, product cutting, packaging and shipping.• Co-chaired marketing campaign with the CEO for launch of BigGuppy.net – successful launch of 1000 users with growth of 30% monthly.• Migrated BigGuppy.com’s entire infrastructure from Unix platform to 100% Microsoft Windows Server environment.• Designed application ecosystems including hardware builds, server clustering, storage layout and SQL configuration.

Education record

Business Continuity / Disaster Recovery / Crisis Management