Promoted to player-manager role leading a team of 5 Client Partners serving as the primary client contact point for post-sales accounts, enabling adoption, customer satisfaction, and resolving issues and escalations. Personal portfolio £500k ARR (team circa 1.8million).- Achieved £100k enhancement sales, and overdelivered the team £240k annual target by 165%.- Facilitated an evolution of the Client Partner team, working with the Chief Commercial Officer, to revise roles and… Show more Promoted to player-manager role leading a team of 5 Client Partners serving as the primary client contact point for post-sales accounts, enabling adoption, customer satisfaction, and resolving issues and escalations. Personal portfolio £500k ARR (team circa 1.8million).- Achieved £100k enhancement sales, and overdelivered the team £240k annual target by 165%.- Facilitated an evolution of the Client Partner team, working with the Chief Commercial Officer, to revise roles and responsibilities, introduce a new second tier Advisor role, and realign the structure with customer needs.- Supported in the redefinition of account segmentation and profitability, and the cultural changes required to measure and drive growth and retention.- Led account profitability conversations, introducing rate card pricing and negotiations to grow ARR.- Ran a cadence of client calls to check in on usage and issues, mitigate escalations, and optimise engagement.- Implemented strategic plans for (and with) 70 clients, including account scope, process gaps/bottlenecks, and potential enhancement opportunities and projects aligned to hiring/usage growth plans. Show less

Managed and supported a portfolio of national and global brands including New Look, Sainsbury’s, and Clarks. Grew ARR from £500k to c800k. Initially hired as an Account Manager before transitioning to Customer Success/Client Partner role.- Built close bonds with client contacts, actively seeking to unpick client problems and used product knowledge and a consulting approach to find/scope/build/deploy solutions and support their objectives.- Expanded system usage from central… Show more Managed and supported a portfolio of national and global brands including New Look, Sainsbury’s, and Clarks. Grew ARR from £500k to c800k. Initially hired as an Account Manager before transitioning to Customer Success/Client Partner role.- Built close bonds with client contacts, actively seeking to unpick client problems and used product knowledge and a consulting approach to find/scope/build/deploy solutions and support their objectives.- Expanded system usage from central functions to cover volume store hiring.- Implemented multiple systems integrations with clients including file management and HR and payroll systems – including £70k projects plus £40k+ uplift in ARR, turning around an at-risk account.- Identified need for a redeployment platform following a restructure, creating brand new product development opportunity and onward revenue stream while solving a major organisational headache.- Implemented store recruitment on legacy instore tech. Complex integration rolled out to 400 stores. Show less

Supported sales and project co-ordinator teams organising surveying resource to meet customer project deadlines.- Managed team workloads to ensure production deadlines were met.- Defined project costings and timeframes for design and production, liaising with clients to confirm requirements.- Maintained the CRM systems, ensuring accurate information and timely check-in calls with clients.