Robert Crowder Email & Phone Number

Neustadt, Ontario, Canada

Managed Technical Support Specialists' activities, supporting end users with IT directives.Familiar with NAS and SAN storage management including Microsoft and DFS solutions.Coordinated with network engineering, applicators, and database teams for best practicesOversaw physical and virtual server environments by utilizing VMware and Hyper-V.Ensured technical support service is timely, accurate, and adheres to customer standards.Assisted in developing and updating SLAs for support of administrative teams and management.Managed virtual and physical servers with Windows Server 2012 R2 to onwards 2019 systems.Managed Active Directory, Microsoft 365, and SharePoint platforms efficiently and effectivelyHandled business applications like Jira Service Desk, OnBase, Job BOSS/Synergy, Connect Ship.Managed ShoreTel/MiTel VoIP phone system to ensure effective communication solutions.Familiar with MS SQL Server, Windows clustering, domain controller setup, and group policy.Identified, troubleshot, corrected hardware/software issues, and escalated incidents as needed.Managed vendors, outsourcers, contractors to secure necessary software products and services.Handled server rack physical environment like cable management, documentation, and labeling.

55 Columbia Street West

Reported to the Manager, Infrastructure and Helpdesk for design and implementation tasks.Maintained network performance through monitoring and troubleshooting problems.Defined network policies, established connections, and firewalls for secure network access.Recommended and maintained user access controls, folder structures, data repositories.Supported upgrades by collaborating with vendors and installed network enhancements.Implemented, maintained network and connectivity to ensure up-to-date security structures

38 Executive Place Kitchener Ontario

Provide support for all 15 YNCU banks and branches.Setup new user accounts in Active Directory (A/D).Administer Exchange 2013 and other essential systems.Setup and maintain multiple remote offices and servers.Train new employees on computer and network systems effectively.Monitor to ensure efficient operation of banking systems, testing and upgrades.Build, configure and install desktops, notebooks, servers, and peripheral equipment

Cambridge, Ontario

Support of the Nortel phone system (voice over IP)Management of the Blackberry Enterprise Server and users.Helpdesk support including M.S. Office, email, database, internet and network.Support of various operating system software including Linux operating systems.Support 2 site locations and 60 users and maintain backups using CA Arcserve.Configuration of new/used desktops, notebooks, and peripheral equipment.Installation and maintenance of Exchange Server, IIS Web Servers and SQL Server.

Mississauga, Ontario

Supporting 11 site offices and 200+ users.Research and implement new technologiesSetup and support for corporate VPN solutions.Managing Blackberry Enterprise Server and user accounts.Training of new employees on computer and network systems.Helpdesk support including M.S. Office, email, database, internet and network.Maintaining the daily, weekly, and monthly backup tape rotation using Backup Exec

Cambridge, Ontario

Helped implement wireless network and administered on a daily basis.Trained employees on computer systems and wireless network,Responsible for the setup of various workstations and officesResponsible for configuring and maintaining new/used desktops.Responsible for configuring and maintaining notebooks, and scan devices.

Network Administration & Security Certification, Information Technology

Course program covered all topics relating to the MCSE certification track including COMP TIA certifications. This covered all Network.

High School, 12

Major focus was in the areas of ART, Machine Shop, and Electrical