Robert Cullison Email & Phone Number

Auburn, WA

• Added and removed users from corporate systems such as network access, e-mail, Red Prairie and Synapses.
• Configured and issued IT equipment such as cell phones and computers for corporate uses for new hires.
• Programmed RF equipment such as Gladiators and RF guns for scanning barcodes on products throughout the warehouse.
• Provided RMA services for Gladiators, RF guns, hand held radios and computers.
• Kept records of inventory count of supplies for warehouse and ordered them accordingly
• Configured and maintained both laptops and desktops on the warehouse floor including replacing internal components, de-dusting internal components, updating bios, and installing/removing business applications.

Redmond, WA

• Provided support for conference rooms at the Redmond Microsoft campus.
• Prepared Surface tablets for special events such as the 2013 Global CIO Summit.
• Helped with removal of old equipment for overhaul of conference rooms.

Redmond, WA

• Provided AV Support for client presentations at Microsoft Redmond campus.
• Setup remote access for weekly patching and maintenance.
• Diagnosed and repaired computer software and hardware issues with deployed pc's.
• Designed naming conventions for deployed pc's.
• Created operational manuals for use with AV equipment throughout the building.
• Created scripts to be run on AV servers.

Everrett, WA

• Provided layer 2 (Data link) and 3 layer (Network) support for residential and business DSL services.
• Addressed issues with Media Access Control (Mac) and Logical Link Control (LLC) failures at the layer 2 level.
• Addressed issues with Packet/data loss at the Network Layer 3 level.
• Addressed issues with IP addressing and such as Dynamic and static ips at the layer 3 level.
• Addressed issues with routing failures and their associated protocols at the layer 3 level.

Renton, WA

• Performed diagnostics on pc's to determine root cause of malfunction and changed out part or parts accordingly.
• Checked warranty status of defective computer components and had them replaced if possible under warranty.
• Imaged or installed Windows operating system from scratch as needed.
• Setup or install local or networked printers as needed.
• Update or install device drivers as needed.
• Install replacement parts from RMA'S when possible.

Everret, WA

• Provided technical support for Fios TV, high speed internet, and home telephone services over the phone.

Redmond, WA

• Provided technical support for Microsoft online services such as Exchange, SharePoint, Office Communicator, and Office Live Meeting.

Kirkland, WA

• Provided technical support for configuring unlocked cellular phones for voice, sms, mms, internet, phone as modem, and wireless data access cards for PC's.

Kirkland, WA

• Provided technical support for WIFI routers, Cable TV, high speed internet, and VoIP services over the phone.
• Created escalation tickets for recurring service issues.

Associate’S Degree, Networking Services & Computer Systems, First Honors

• Will have two Associates Degrees once course work is completed. One in Operating System Administration and another in Network.

High School, Hs Diploma, Second Honors

Activities and Societies: N/AN/A