Robert Cullison Email & Phone Number

Cleveland Ohio

• Work with leadership on Strategy & Planning
• Work closely with end-users to establish Help Desk service level agreements and establish problem resolution expectations and timeframes
• Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service
• Coach and mentor members of help desk staff
• Recommend training and skills development

Canton, Ohio Area

• 10/2019 - 2020 EMC call center Securitas (contractor) | Uniontown, Ohio
• Notifying companies of alarms received
• Dispatching Police or Fire for high priority alarms
• Utilizing Mas software for documenting alarms.
• Utilizing Mas software for monitoring.
• Office 365

Cleveland And Avon Ohio

• Worked with other departments in the company on business needs.
• Provided beneficial technology solutions.
• Created IT policies that support the efforts of other departments within the company.
• Implemented monitoring and maintenance of IT assets across the company.
• Planed the lifespans of all the companies' technologies, including anticipated upgrades and replacements.
• Made systems available around the clock and established disaster recovery and contingency plans to… Show more

Akron Ohio

• Maintain and administer computer networks and related computing environments, including computer hardware, systems software (Microsoft), applications software and all configurations.
• Diagnose hardware and software problems. Replace defective components.
• Add and remove users from network and assign security permissions using active directory 2003.
• Monitor the performance of computer systems and networks with PRTG.
• Plan, coordinate, and implement network security measures in… Show more
• Plan, coordinate, and implement network security measures in order to protect data, software and hardware.

Akron, Ohio

• When I started we had 3 physical data centers with 60+ servers.Moved all servers(Linux and Windows) to Microsoft Hyper-V Virtual environment at two locations(East and West Coast). Mirrored both East and West Coast.
• Network (Design, implement, maintain).
• Network Security (Design, implement, maintain).
• … Show more When I started we had 3 physical data centers with 60+ servers.Moved all servers(Linux and Windows) to Microsoft Hyper-V Virtual environment at two locations(East and West Coast). Mirrored both East and.
• VPN configuration and access.
• Manage a team of software developers.

Independence Ohio

• Maintaining infrastructure and availability of flagship www.jcwhitney.com web site supporting 100,000+ visitors per day and $120MM+ revenue per year and Stylintrucks.com $40MM revenue per year.
• Maintain and administer computer networks and related computing environments, including computer hardware (IBM,Dell,HP), systems software (Microsoft), applications software (Microsoft,Adobe) and all configurations.
• Diagnose hardware and software problems. Replace defective… Show more
• Diagnose hardware and software problems. Replace defective components.
• Add and remove users from network and assign security permissions using active directory 2000-2008
• Monitor network performance using PRTG to determine whether adjustments need to be made and to determine where changes will need to be made in the future.

Brunswick Ohio

• Network (Design, implement, maintain)
• Network Security (Design, implement, maintain)
• Lead designer for web graphics

Akron Ohio

• Network Security (Design, implement, maintain)
• Network (Design, implement, maintain)
• Lead designer for web graphics

Cert, Classical Guitar, Music Theory

Education record