Robert Cullison Email & Phone Number

Cleveland Ohio

• Work with leadership on Strategy & Planning• Work closely with end-users to establish Help Desk service level agreements and establish problem resolution expectations and timeframes• Analyze performance of Help Desk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service• Coach and mentor members of help desk staff• Recommend training and skills development

Canton, Ohio Area

10/2019 - 2020 EMC call center Securitas (contractor) | Uniontown, Ohio• Notifying companies of alarms received• Dispatching Police or Fire for high priority alarms• Utilizing Mas software for documenting alarms.• Utilizing Mas software for monitoring.• Office 365• Microsoft Teams• TMA Online Operator Level 1 certified.10/2019 - 12/2019 Desktop Support III Securitas (contractor) | Uniontown, Ohio• Worked with other… Show more 10/2019 - 2020 EMC call center Securitas (contractor) | Uniontown, Ohio• Notifying companies of alarms received• Dispatching Police or Fire for high priority alarms• Utilizing Mas software for documenting alarms.• Utilizing Mas software for monitoring.• Office 365• Microsoft Teams• TMA Online Operator Level 1 certified.10/2019 - 12/2019 Desktop Support III Securitas (contractor) | Uniontown, Ohio• Worked with other departments in the company on business needs.• Took calls from a user base of over 3,000 to solve hardware and software issues.• Office365 migration. Outlook, OneDrive, Microsoft Teams.Software utilized.• Microsoft Dynamics/Solomon ERP• Microsoft 365 admin center• Microsoft user/computer management Active Directory 2016• McAfee Software• Bit Locker drive encryption. USB and hard drive• Atlas ERP software• iPhone trouble shooting• Dell computer software, bios• Misc. printers Show less

Cleveland And Avon Ohio

• Worked with other departments in the company on business needs.• Provided beneficial technology solutions.• Created IT policies that support the efforts of other departments within the company.• Implemented monitoring and maintenance of IT assets across the company.• Planed the lifespans of all the companies' technologies, including anticipated upgrades and replacements.• Made systems available around the clock and established disaster recovery and contingency plans to… Show more • Worked with other departments in the company on business needs.• Provided beneficial technology solutions.• Created IT policies that support the efforts of other departments within the company.• Implemented monitoring and maintenance of IT assets across the company.• Planed the lifespans of all the companies' technologies, including anticipated upgrades and replacements.• Made systems available around the clock and established disaster recovery and contingency plans to assure business continuity.• Hired contractors and outsourcers when necessary to assure the company has all of the best-of-breed technologies and services at its disposal.• Upgraded Active Directory from 2003 to 2012R2.• Upgraded or replaced 60 Windows XP machines to Windows 7 or Windows 10 depending on software compatibility.• Upgraded or replaced 20 servers running Windows 2000 and 2003 to Windows 2012R2.• Upgraded Exchange 2007 to 2013. This was done after Active Directory was raised to Windows 2012R2 native. Took the Exchange EDB database and converted to PST format. Once Exchange 2013 was installed user PST files were loaded to the Exchange 2013 EDB database.• In 2018 I moved all users to Office365.• Virtualized 80 physical servers to VMWare. This was done utilizing vCenter Converter.• Installed 3 NetGear Ready nas 3200s for file sharing and storage across our network at 3 locations.• Created a backup system utilizing Veeam and backup Exec for Daily, Weekly, Monthly and yearly backups for all systems.• Created a help desk ticket system using SharePoint.• Managed a company's help desk operations. Show less

Akron Ohio

• Maintain and administer computer networks and related computing environments, including computer hardware, systems software (Microsoft), applications software and all configurations.• Diagnose hardware and software problems. Replace defective components.• Add and remove users from network and assign security permissions using active directory 2003.• Monitor the performance of computer systems and networks with PRTG.• Plan, coordinate, and implement network security measures in… Show more • Maintain and administer computer networks and related computing environments, including computer hardware, systems software (Microsoft), applications software and all configurations.• Diagnose hardware and software problems. Replace defective components.• Add and remove users from network and assign security permissions using active directory 2003.• Monitor the performance of computer systems and networks with PRTG.• Plan, coordinate, and implement network security measures in order to protect data, software and hardware. • Ensure the availability, integrity, and security of key business systems and data.Responsibilities.• Research, purchase, and install hardware and software as needed• Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.• Design, configure and test computer hardware, networking software and operating system software.• Coordinate computer network access and use.• Perform routine server startup and shutdown procedures and maintain control records.• Document all procedures and system flows associated with Essential Duties and Responsibilities.• Provided level 1 support operations and incident response• Responsible for 20+ user desktop hardware and software issues.• VPN configuration and access.• Wireless configuration and access.• Maintain all backups for SQL 2000 (1 month, 1 week, and daily). Show less

Akron, Ohio

When I started we had 3 physical data centers with 60+ servers.Moved all servers(Linux and Windows) to Microsoft Hyper-V Virtual environment at two locations(East and West Coast). Mirrored both East and West Coast Virtual servers.Now managing 25 virtual servers.Implemented PRTG monitoring for all services and web apps to be notified by text and email of changes down or up.• Network (Design, implement, maintain).• Network Security (Design, implement, maintain).•… Show more When I started we had 3 physical data centers with 60+ servers.Moved all servers(Linux and Windows) to Microsoft Hyper-V Virtual environment at two locations(East and West Coast). Mirrored both East and West Coast Virtual servers.Now managing 25 virtual servers.Implemented PRTG monitoring for all services and web apps to be notified by text and email of changes down or up.• Network (Design, implement, maintain).• Network Security (Design, implement, maintain).• VPN configuration and access.• Manage a team of software developers.• Maintain and setup all monitoring software.• Manage HyperV Virtual server environment with 25 servers. Show less

Independence Ohio

• Maintaining infrastructure and availability of flagship www.jcwhitney.com web site supporting 100,000+ visitors per day and $120MM+ revenue per year and Stylintrucks.com $40MM revenue per year.• Maintain and administer computer networks and related computing environments, including computer hardware (IBM,Dell,HP), systems software (Microsoft), applications software (Microsoft,Adobe) and all configurations.• Diagnose hardware and software problems. Replace defective… Show more • Maintaining infrastructure and availability of flagship www.jcwhitney.com web site supporting 100,000+ visitors per day and $120MM+ revenue per year and Stylintrucks.com $40MM revenue per year.• Maintain and administer computer networks and related computing environments, including computer hardware (IBM,Dell,HP), systems software (Microsoft), applications software (Microsoft,Adobe) and all configurations.• Diagnose hardware and software problems. Replace defective components.• Add and remove users from network and assign security permissions using active directory 2000-2008• Monitor network performance using PRTG to determine whether adjustments need to be made and to determine where changes will need to be made in the future.• Monitor the performance of computer systems and networks with PRTG.• Protect public website from all unauthorized access, such as DOS attacks and hackers• Plan, coordinate, and implement network security measures in order to protect data, software and hardware. • Ensure the availability, integrity, and security of key business systems and data. Responsibilities.• Research, purchase, and install hardware and software as needed• Design, implement, and monitor data backup and disaster recovery operations using PRTG.• Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.• Design, configure and test computer hardware, networking software and operating system software.• Coordinate computer network access and use.• Inform employees when problems arise that may affect their work• Perform routine server startup and shutdown procedures and maintain control records.• Maintain online employee directory.• Document all procedures and system flows associated with Essential Duties and Responsibilities.• Provided level 1 support operations and incident response• Responsible for 300+ user desktop hardware and software issues. Show less

Brunswick Ohio

• Network (Design, implement, maintain)• Network Security (Design, implement, maintain)• Lead designer for web graphics

Akron Ohio

• Network Security (Design, implement, maintain)• Network (Design, implement, maintain)• Lead designer for web graphics

Cert, Classical Guitar, Music Theory

Education record