Robert Long Email & Phone Number

South Eugene Branch, Eugene, Or

Eugene And South Eugene Branches

As a Branch Manager my focus is to ensure the branch will meet and exceed customer expectations and will create a customer obsessed culture in the branch. I'm responsible for directing all aspects of branch operations, growing the deposits and investments of the branch and coaching bankers and tellers. I'm responsible for creating an environment that influences the use of technology to meet the customers’ needs of today and the future. I regularly collaborate with my partners in Chase Wealth Management, Business Banking and Home Lending to provide a seamless experience for our customers.

Thurston Branch, Springfield, Or

West Eugene Fred Meyer Branch, Eugene, Or

Fort Shafter And Tripler Hospital Branches, Honolulu, Hi

Managed and directed team(s) to achieve business results and customer experience goals. Developed team members while monitoring progress against goals. Managed risk/return and drove quality for new and/or existing clients. Mitigated different types of risk, such as regulatory, reputational, operational, credit and human capital risks. Served as an escalation point for risk management topics, coordinated problem solving within exception authority.

Eugene Call Center, Eugene, Or

Act as Assistant Treasurer within my authority limits, Process Member loan application adhering to PenFed lending guidelines, Act as Evening/Weekend Supervisor and Act as Mortgage Consultant, Supervised call center staff of 30-50 Member Service Representatives, Act as Tech Support contact for systems maintenance, Provide training and guidance for new employees, Attend various email boxes and fax logs, Prepare statistical reports for daily and monthly loans, Provide performance appraisals and monthly statistical evaluations, Resolve complex member problems and issues.

Eugene Service Center, Eugene, Or

Answer inbound member calls regarding PenFed deposit and loan products.Provide a Best-in-Class member experience in all member interactions.Research and resolve member questions or issues. Maintain working knowledge of PenFed deposit and loan products. Educate members on PenFed products and services to best support their financial goals. ​Field calls from current MSR's for additional support. Provide coaching and guidance for MSR's. Field supervisor calls for complaints and escalations.

Eugene Service Center, Eugene, Or

Answer inbound member calls regarding PenFed deposit and loan products.Provide a Best-in-Class member experience in all member interactions.Research and resolve member questions or issues. Maintain working knowledge of PenFed deposit and loan products. Educate members on PenFed products and services to best support their financial goals. ​

Gateway And Downtown, Eugene, Or

Promoted to Assistant Manager after 5 months, Handled cash in excess of $4,000, reconciled tills and prepared deposits daily, Assisted with scheduling, Opened and/or closed the store, maintained store cleanliness, organized displays and end caps, Responded to customer complaints, Raised Bundle sales for the store by 3%.

West 11Th, Eugene, Or

West 11Th, Eugene, Or

Eugene, Oregon Area