• Recruited by medical supplies provider to stabilize, standardize and transform its technology infrastructure for optimal performance and future growth.• As IT Operations Manager, oversee daily operations and activity of 8 direct reports, including engineers, telecommunications specialists, technicians, and help desk professionals.• Drive infrastructure stability at corporate and multiple remote offices across the United States, including the MPLS network, all equipment, computing systems, and security while leading planning, development, maintenance and testing of disaster recovery plans.• Lead requirements gathering, scope management, implementation strategy, installation and operation of all company-wide information and functional systems.• Upon joining the organization, implemented management information systems policies, best practices, controls, and monitoring to ensure data accuracy, security and legal and regulatory compliance.• Through upgrades, best practices and monitoring, stabilized and drive continual increases in uptime for company computing, network, telecommunications, and AV equipment.• Responsible for procurement, installation and lifecycle maintenance of IT hardware and software, ranging from PCs, peripherals, servers, and networking equipment to operating systems and other software, as needed.Key Accomplishments & Achievements• Created disaster recovery plan utilizing both on-premise and cloud services.Installed additional switches and routers to create system redundancy for normal business continuity. • Successfully led numerous projects across the organization, including AD upgrade 2012r2, DHCP upgrade, OU / GPO cleanup, Appassure replication to Azure, and building disaster recover infrastructure in Texas.• Created and implemented a change control policy to stabilize the environment — solving critical challenges and obtaining leadership buy-in throughout.

• Over 18 years at California’s 3rd-busiest ER Center, consistently received opportunities for advancement to hold full accountability for all aspects of IT operations and oversight of the center’s Engineering, Telecommunications, and Help Desk teams. • As IT Manager, actively built, managed and mentored team of 10 direct reports — leading the execution of complex, mission-critical IT projects across the organization while providing supervisory support for 16-member Help Desk team.• Actively engaged in the hiring of IS personnel, vendors and contractors to design, develop, implement, operate and administer computer and telecommunications information systems, networks, and software.• Spearheaded efforts to improve organizational and team capability — creating and implementing standards, policies, and procedures for systems and technology operations.• Played lead role in management of external vendor relationships — negotiating, managing, verifying, and revising equipment, software, and maintenance contracts — often achieving optimal pricing and performance levels and capturing bottom line budget savings.• Proactively consult and guide team, vendors, stakeholders, and leadership — building, selling-in, and steering project vision, scope of effort, schedule, workload, budget, capability, requirements and considerations.• Acted as central point of contact for CIO and executive leadership — actively communicating status of projects and presenting solutions for emergent issues.• Maintained current and accurate inventory of technology hardware, software, and resources and provided access and orientation to new users of existing technology.• Oversaw all planning, installation and upgrades of disaster recovery solutions, Internet services, system / service redundancies, and Microsoft SAM engagements while providing proofs of concept for Nutanix, APP V, SAN Compression, and storage.