Robert Dent Email & Phone Number

Pontiac, Michigan, United States

• Made sure that packages are safely loaded and unloaded from delivery trucks
• Prepared packages for shipment by wrapping them, attaching labels, or affixing postage stamps

Troy, Michigan, United States

• Referred clinical issues to the knowledgebase that will drove efficiencies in patient care and followed through with clinicians on the reported issues
• Supported clinicians from the Admit to Discharge of a patient
• Worked directly with physician and nurses to address troubleshoot technical problems impacting patient care
• Received incoming calls from client community, provided first level support, and documented each call verifying customer information and all troubleshooting steps
• Researched, resolved, and responded to clinical and technical questions received via telephone calls, emails, and other channels
• Assisted in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction

Birmingham, Michigan, United States

• Aided in receiving and delivering deliveries for various assigned teams
• Checked, scanned, and sorted product to make sure the product fits quality standards
• Worked with assigned teams to replenish shelves overnight
• Provided excellent customer service and modeled suggestive selling techniques

Florham Park, New Jersey

• Built strong connections with customers and workers to help solve various hardware or software problems for the client
• Used customer service skills to communicate with a range of different personalities
• Effective time management including ability to multi-task, organize and prioritize
• Helped update the knowledgebase to keep everyone up to date with new solutions and technology
• Able to research and learn technical information on the job while resolving problems for callers and workers
• Navigated multiple screens and applications at a time to solve issues and maintain security

Livonia, Michigan, United States

• Made sure that packages are safely loaded and unloaded from delivery trucks
• Prepared packages for shipment by wrapping them, attaching labels, or affixing postage stamps
• Used computerized systems to track shipments and enter information about deliveries
• Communicated with dispatchers to ensure that packages are delivered and picked up on time
• Trained new package handlers on the line as a team leader

Auburn Hills, Michigan, United States

• Operated various machines around the plant to form molded and mold-bonded parts for different types of vehicles
• Counted and observed parts for quality before they were sent out to consumers
• Communicated with mechanics and engineers while press was down to ensure parts met customer satisfaction
• Performed maintenance on machines when they were down
• Trained and assessed the capabilities of new operators

Computer Information Systems - Associate In Applied Science, Software Engineering, 3.838

Activities and Societies: Phi Theta Kappa Honor Society

Studio Art, Fine And Studio Arts, 3.2