Robert Devaney Email & Phone Number

Anaheim, CA, US

Newport Beach, California, United States

I manage two teams within the Irvine Company Apartments division. The Customer Care team works to address and resolve any current and previous resident concerns that have been escalated to the corporate level. The Quality Assurance team is responsible for evaluating calls, emails, live chats, and resident move-in files for Leasing Consultants, Leasing.

Newport Beach, California, United States

As a Leasing Concierge Manager I lead a team of associates responsible for processing all prospective resident lease applications for the entire Irvine Company Apartments portfolio. My role involved monitoring all applications that came in to ensure they were being properly prioritized and approved or denied within our department's SLA. Fraud detection.

Newport Beach, California, United States

As a Lead Leasing Representative I managed a team of Leasing Representatives as well as a Sr. Leasing Representative. Managing the team's daily and weekly schedules to maximize productivity ensuring the highest contact capture rate was one of my top priorities. This coincided with fast response times and low abandon rates. I coached each associate on a.

Irvine, CA

Newport Coast, CA

• Check with guests to ensure that they are enjoying their meals and take action to correct any problems.
• Present menus to guests and answer questions about menu items, making recommendations upon request.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Bring wine selections to tables with appropriate glasses, and pour the wines for guests.
• Describe and recommend wines to guests.

Newport Coast, CA

• Instruct Basic Life Support Courses according to the American Heart Association.
• Comply with all American Heart Association guidelines and procedures for all courses offered at the training site.
• Teach clients how to properly use an AED (Automated External Defibrillator).

• Manage staff, preparing work schedules and assigning specific duties.
• Communicate with contracted clients in order to arrange AHA courses or to follow up on payments.
• Instruct Basic Life Support Courses according to the American Heart Association.
• Comply with all American Heart Association guidelines and procedures for all courses offered at the training site.
• Teach clients how to properly use an AED (Automated External Defibrillator).