Robert Digiovanni Email & Phone Number

Baltimore, Maryland, United States

• Directs and trains a quality and rework department that services Aston Martin and Lotus vehicles.• Coordinates with Aston Martin and Lotus to prioritize vehicles to meet wholesale targets. • Create new revenue streams by offering new port processing services (cosmetic and mechanical) for Aston Martin and Lotus. • Contributed to Lotus’s switch from container-based shipping to roll-on/roll-off shipping on Wallenius vessels, saving transit time and cost.• Created processes to… Show more • Directs and trains a quality and rework department that services Aston Martin and Lotus vehicles.• Coordinates with Aston Martin and Lotus to prioritize vehicles to meet wholesale targets. • Create new revenue streams by offering new port processing services (cosmetic and mechanical) for Aston Martin and Lotus. • Contributed to Lotus’s switch from container-based shipping to roll-on/roll-off shipping on Wallenius vessels, saving transit time and cost.• Created processes to complete service campaigns, quality audits, polishing, and packaging for the 2020 model release of the Aston Martin DBX to meet year-end sales goals.• Coordinates with multiple departments to repair and detail used vehicles into CPO (certified pre-owned) vehicles for Military AutoSource.• Streamlined work processes and trained staff resulting in an increased completion of CPO vehicles from 6 to over 60 units per month. Show less

Baltimore, Md

• Directs the North American regional quality assurance department.• Helped create the quality criteria by inspecting every vehicle while monitoring the rework team. Transitioned the inspection and sign-off tasks to a qualified employee. • Prioritizes individual units and reallocates labor resources to meet wholesale targets and trucking schedules.• Provide feedback directly to factory concerning initial quality issues resulting in improved build quality.• Provide direct… Show more • Directs the North American regional quality assurance department.• Helped create the quality criteria by inspecting every vehicle while monitoring the rework team. Transitioned the inspection and sign-off tasks to a qualified employee. • Prioritizes individual units and reallocates labor resources to meet wholesale targets and trucking schedules.• Provide feedback directly to factory concerning initial quality issues resulting in improved build quality.• Provide direct management and training to ensure that quality standards are upheld, and work is done in a timely and profitable manner. Show less

Baltimore, Maryland, United States

• Provided direct supervision and training to over 40 employees to meet or exceed production KPI’s while upholding BMW standard operating procedures and quality standards. • Created and implemented new and successful standard operating procedures utilizing the CAP-Do cycle.

1600 K Street Nw, Washington, D.C. 20006

• Trained staff in high-level service standards resulting in higher service satisfaction and an increase in customer retention. in an exclusive private dining atmosphere two blocks from the White House.• Managed staff in both bars within the restaurant and increased required profit margins by introducing higher-quality but lower-cost products from smaller purveyors. • Successfully coordinated and executed high-profile events for politicians, lobbyists, and journalists.

7002 Arundel Mills Circle #7777, Hanover, Maryland 21076

• Directed customer-facing staff in the casino’s fine-dining restaurant that had net sales in excess of $5 million in 2013 and again in 2014. • Managed multiple facets of business including customer experience, inventory and logistics, as well as hiring, and retaining top talent.• Implemented an inventory control process for a wine and alcohol inventory valued in excess of $140,000, maintained weekly inventory levels, and tracked profit and loss.• Increased wine sales and more than… Show more • Directed customer-facing staff in the casino’s fine-dining restaurant that had net sales in excess of $5 million in 2013 and again in 2014. • Managed multiple facets of business including customer experience, inventory and logistics, as well as hiring, and retaining top talent.• Implemented an inventory control process for a wine and alcohol inventory valued in excess of $140,000, maintained weekly inventory levels, and tracked profit and loss.• Increased wine sales and more than doubled cocktail revenue in 2013 through staff training. Show less

8207 Cloverleaf Drive, Millersville, Maryland 21108

• Maintained vast inventory of vintage Volkswagen and Porsche parts for an independent restoration shop.• Acquired and sourced new and new-old-stock parts for customer restoration projects.• Ensured cleanliness and organization of shop space and inventory • Ensured cleanliness and quality of final delivery of vehicles to customers.

8085 Main St, Ellicott City, Md 21043

• Provided exceptional customer service in an upscale restaurant, enhancing and optimizing customers’ dining experience, and ensuring repeat clientele.• Well-respected team member of one of the highest Zagat-rated restaurants in Maryland.