Robert Digiovanni Email & Phone Number

Franklin Township, Nj, Us

Compliance and Control:-Assess all IT Control requirements, processes, owners, and deliverables-Document all processes, identifying issues and gaps and finding solutions-Work with audit team to fully understand each IT control and how they are implemented today-Discover ways to leverage tools and applications to improve processes-Reduce the cost of compliance through automation-Act as a resource for compliance questions and concerns

Certified Professional Scrum Master I-Coach project team members in self-management and cross-functionality-Help team focus on creating high-value increments-Remove impediments to the team's progress and increase efficiency and productivity-Help define Product Goal and manage Product Backlog in JIRA and Azure Boards-Facilitate stakeholder collaboration when necessary

Business Intelligence (BI) Analyst:-Assist the development team, acting as a liaison between users and technical staff-Troubleshoot reporting issues and handle support tickets-Support BI Dashboards and assist sales reps in utilizing the dashboards to increase sales-Administrator to BI, managing user access rights and employee permissions-Analyze report usage statistics to determine if the BI system is running efficientlyCustomer Relationship Management (CRM) Analyst:-Provide support to over 4,500+ end users, handling over 600 incidents/support tickets annually-Identify customer issues and any escalations, including software malfunctions-Assist in user set-up and security as a CRM Administrator-Coordinate between different departments to identify and implement best practice solutions-Monitor & test Microsoft Dynamics 365 system to ensure smooth functionality

Somerset, Nj

Client Support and IT Solutions-Public Sector: Manage SLED Accounts in AZ, CO, NM, WY & NV-Also managed SLED Accounts in WA, OR, AK, HI, MT, ID, & UT-Working job knowledge of hardware, software & licensing products-Manage Microsoft licensing agreements (Enterprise, Select, & Education) and Adobe licensing agreements (CLP, VIP) as well as handle contracts such as WSCA, PACE, and E&I-Track order status, source & quote products, and handle return issues

579 Allen Road, Basking Ridge, New Jersey

-Also worked as a starter, ranger, outing coordinator.-Assisted in organizing sale events, including “Demo Days”, which resulted in successful events.-Worked alongside seasoned sales representatives and experienced golf professionals, including Titleist, Taylor Made, and Cleveland golf representatives.-Orchestrated merchandise deals between other Empire golf courses, including member-member relations and extra incentive sales.-Worked extensively with male and female golf-clothing merchandise, including Vineyard Vines, Adidas, Greg Norman, Tail, and Sun Mountain-Knowledgeable sales representative for golf balls, clubs, and bags.-Wrote newsletters, informative emails, and advertisements that were sent to our member base as well as prospective members and clients. -Filmed, edited, and posted a four-minute-long advertisement

Piscataway, Nj

-Also worked as Summer Tour Assistant (June 2013 - August 2013)-Manage U.S. Kids golf tournaments in New Jersey-Tournament Referee/Official-Coordinate event tasks, such as setting tee markers, recording pin placements, starting, and managing pace of play-Registration-Collect and post scores manually and online

255 Old New Brunswick Road, Suite 100 South, Piscataway, Nj

-Event management intern (May 2013 - July 2013)-Manage tournaments and charity events across New Jersey with the PGA, New Jersey Golf Foundation, and the Special Olympics.-Assist in managing social media outlets, including webpage updates, Twitter, and Facebook.-Assemble and deliver NJPGA and NJ Golf Foundation advertisement packages to golf and country clubs throughout the state of New Jersey.-Take tournament and award winner photographs, upload pictures online.-Create tournament previews.-Record inventory both in the office and in the storage unit.-Work in conjunction with Barclays Tournament Team.-Assistant Clinician for Special Olympics and Els for Autism charity events.

Bachelor Of Science (B.S.), Sports Studies

Activities and Societies: Exercise Science and Sports Management Club• Major courses specializing in leadership and event management. •.

Associate Of Science (A.S.), Communication And Media Studies

Activities and Societies: Fairleigh Dickinson University Communications Program, Fairleigh Dickinson University Radio ClubDean's List.