• Serve as project manager and lead the design, development and integration of information systems used by the Development Services Office (DSO) at Seattle Public Utilities• Analyze, evaluate and prepare performance and financial dashboards and reports and develop management and statistical reporting• Analyze and evaluate the effectiveness of DSO business processes, work flow activities, operational and budget controls and procedures• Coordinate data processing activities between business units to ensure functions and systems design, modifications and implementation requirements meet organizational needs

• Support and improve upon finance processes; includes simplifying, standardizing and automating where possible; shift transactional work away from controllers and management leads• Provide support for ROB process to Consumer, Global Business and Customer Support Services Teams• Ensure financial accuracy and validation on monthly close for Customer Support Services Finance Team• Provide support to field for closing, forecasting and budgeting cycles; maintain process planning documentation• Facilitate data research and resolution support services

• Worked with private nonprofit organizations that assist women’s’ and youth groups, private enterprises and educational institutions during the numerous developmental stages• Increased the quality and effectiveness of organization services• Trained and advised entrepreneurs, managers and cooperatives in the areas of planning, marketing, finance , critical thinking, communication and project design/management• Consulted with local entrepreneurs and small business-oriented NGOs to improve upon basic services• Promoted partnership networks among organizations with similar missions and community needs

• Worked on digital design credentials while volunteering within local and global social outreach settings• Taught at local schools in rural locations through United Planet; assisted local teachers in the areas of English, Math, Science, Public Speaking and Money Management; rebuilt Computer Science Lab; implemented computer-based English language training software; helped teachers in developing Computer Science training courses• Facilitated multi-organizational community outreach efforts via Seattle Works• Built affordable housing via Habitat for Humanity; helped the reconstruction crew with maintenance work on the various Habitat-owned buildings and supported various program operations• Provided range of services for homeless/low-income individuals/families in the Puget Sound via Compass Center • Worked with a network of Northwest Harvest food banks, meal programs and at-risk elementary schools to provide millions of nutritious meals each year to those in need

• Directed Financial, Application Design & Support, Data Modeling & Reporting, and Operations departments• Served as central conduit for performance lab management optimization and a central clearinghouse for data modeling/reporting for financial accounting, budget management and compliance metrics• Communicated project requirements/milestones among China-based vendors and India-based developers/testers; consulted with India offices to address changes in automated tools engineering and functional design projects• Facilitated cross-group financial planning, reporting and delivery cycle• Delivered $1M to IT department through surplus cost recovery; achieved zero impact to core and IT budgets• Optimized/enhanced performance testing environment through $300K in upgrade; fully financed through strategic budget efficiencies and allowed for zero impact on hardware budget• Increased collaboration and efficiencies through creation of compliance action plan tracking system; incorporated approvals for deviation from corporate policies/standards throughout process

• Built and led six-person Relationship Management team; focused on establishing close customer ties to ensure proactive compliance for customers• Implemented initial project accounting and tool design operations to support initialization of billable services • Fiscally supported internal business processes through execution of customer interaction tools; included project management and compliance tracking/reporting; delivered at zero net increase to vendor/FTE budget• Addressed customer demands for hardware lab support and incremental expansion through implementation of customer supported chargeback with no impact on hardware budget• Enabled customers to assess all project results; created reporting dashboards including portfolio lifecycle, compliance and billing tracking/vulnerabilities trending• Grew customer satisfaction by 10% over previous year

• Led team of two Performance Analyst, and recruited/hired two additional Analysts to manage book of work including project, vendor and account/billing management• Slashed average costs by 50% from FY02 through FY04 via a strategic reduction in vendor cost; cut annual hosting, support and maintenance costs while achieving full testing and customer demand coverage through streamlining performance lab utilization and footprint• Reduced annual FTE resource cost by $150K while fully addressing customer demand through delivery optimization targeting security, privacy, and performance project management• Rapidly promoted to Senior Program Manager position within first year of full-time employment

Previous professional experience in Network Consulting & Support includes Software Staffing Solutions (onsite at Microsoft); Analyst International Consulting (onsite at Intermec); RHI Consulting (onsite at Entex Information Services); Vanstar National Technical Center; Crawford & Company; and HSB Insurance Company.Highlights Include• Directed internal applications engineering review, capacity planning, and quality assurance testing for Microsoft Information Technology Group prior to rollout to Redmond and Dublin corporate data centers. • Developed / facilitated software / hardware configuration standards, administration, software systems conversion, and technical/user-level documentation for all systems at Intermec, an RFID technology manufacturing company. o Contributed to conversion of mixed environment of NetWare and Windows to NetWare 4.x with Reflection Network Suite and ARC Serve. o Authored server and client optimization and system-wide documentation.• Led hardware / software national account technical support for Banyan Vines, Novell NetWare, Windows NT, UnixWare, and MS Mail in DOS / Windows / OS2 environment. • Designed, installed, and enhanced lab network to ensure state-of-the-art environment for in-house testing at Vanstar Corporation, a software, hardware, and technical services reseller. • Project managed standardization / expansion of 12 networks for regional offices at Crawford & Company and 3 regional offices at HSB Insurance Company, insurance services and re-insurance companies. • Maintained existing database applications and onsite technical training for regional staff. Augmented corporate infrastructure through design / development of ad-hoc database satellite systems.