Robert leads a scrum team of developers to incrementally improve customer experiences and deepen relationships. Robert continuously analyzes quantitative and qualitative data to form customer-centric experiences and discover new organizational value.

Created detailed customer communication experiences to boost customer retention.

Robert leads all content strategy and execution for the Progressive.com ecommerce platform. Robert also collaborates with SEO, analytics and business teams to maximize value of all content. Overall, efforts have led to significant increase in traffic, conversion rates, industry accolades and a more-purposeful, business-first content strategy.

Robert is responsible for all content on the main Progressive.com platform and also create content for reso marketing campaigns, other platforms and technical content within the quoting process.

Recruited to build and launch company's original site, e-commerce strategy and online content platform for start-up tutoring company. Created hundreds of quality articles, dozens of guest-posting opportunities, main site content/refinements, etc - building continuous engagement opportunities at every step of the customer acquisition funnel. Efforts have been enormously successful in fostering a large social following, improving domain authority, improving rankings for targeted and competitive keyword terms, and nurturing leads through e-mail sign ups, etc.Most importantly, digital work has helped company realize its sales goals, launching company as a powerhouse in the evolving tutoring industry.

Developed digital and traditional communications for variety of clients in industries from building and construction, healthcare, insurance to consumer packaged goods and retail.Responsibilities included developing key strategies, brand voice, social media content, online content and eCommerce strategies for clients.

Live and support the company's brand promise of "Speaking People." Healthcare advertising agency that's dedicated to making human connections with patients, consumers and healthcare professionals (HCPs). Our mission is to make the complex world of healthcare relevant, simple, understandable and engaging for everyone from HCPs and payers to patients and caregivers. In his nearly 3 years at GSW, Robert made this mission come to life by finding new ways to engage customers and HCPs, challenging and pushing beyond the jargon/complex pharmacology to help HCPs and patients know exactly what they need to do to improve outcomes. To achieve this, Robert has created traditional marketing campaigns for HCPs and patients - but more importantly discovered and built new connections through various media touch points (both traditional and digital), helping clients meet their sales goals and missions as pharmaceutical providers.Worked with many fortune 500 companies, including: Eli Lilly, Pfizer, Merck, GlaxoSmithKline, Abbott Laboratories, Baxter, Gilead Sciences, Stryker - and also Covidien, Salix Pharmaceuticals, Protalix, etc.

Created initial Neace Lukens Insurance blog: http://blog.neacelukens.com/

Created various advertisements and marketing pieces for: Frisch's Restaurants, Drees Homes, Cincinnati Chamber of Commerce and First Financial Bank

Wrote live read radio spots for a local Porsche dealership and assisted in rewriting/editing company website

Wrote and edited online, client case studies and other website sections