Client Success Manager
Current
Apr 2024 - Present
AeroLeads people directory · profile
Robert Donnellan Email & Phone Number
Client Success Manager at HGEM
at
HGEM
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Client Success Manager at HGEM
Location
Bristol, England, United Kingdom
Company size
Who is Robert Donnellan? Overview
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Quick answer
Robert Donnellan is listed as Client Success Manager at HGEM at HGEM, a company with 60 employees, based in Bristol, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Robert Donnellan.
Robert Donnellan previously worked as Client Success Manager at Hgem and Customer Success Manager at Method Grid. Robert Donnellan holds Bachelor Of Science (Business Information Systems), Computer And Information Sciences And Support Services, Honors Degree from National University Of Ireland, Galway.
Company email context
Email format at HGEM
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HGEM
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Profile bio
About Robert Donnellan
I am a career professional with multiple years experience in Business/IT Support, Information Systems and Customer Success Management roles. I graduated from the EPAS accredited BSc. Business Information System course in National University of Ireland, Galway. I started my professional career at SAP as a Support Engineer in Galway before moving to the United Kingdom to work for Brandwatch, Method Grid and HGEM as a Client (Customer) Success Manager. I have worked in a variety of fields to date and I am striving to gain more knowledge and experience in my professional life with each passing day.
Current workplace
Robert Donnellan's current company
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7 roles
Robert Donnellan work experience
A career timeline built from the work history available for this profile.
Customer Success Manager
Oct 2023 - Apr 2024
Customer Success Manager
- Ownership of overall relationship with assigned customers, which include: increasing adoption, ensuring retention and delivering satisfaction- Establishing a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services- Development of champions within allocated portfolio- Developing, preparing.
Feb 2022 - Oct 2023
Support Engineer
- Incident handling in EMEA region for all Analytics/Workforce Analytics and Reporting.
- Analysing incidents, researching solutions and providing clear instructions to customers over a variety of tools (Live Chat, Ticketing System, Scheduled Expert Calls.)
- Troubleshooting cases on high support level (Including analysing XML and CSV files, code search and server logs retrieved from SPLUNK)
- Implementing in-house tools: Report Centre / Online Report Designer / Advanced Reporting /… Show more
- Implementing in-house tools: Report Centre / Online Report Designer / Advanced Reporting / Dashboard / Youcalc / Ad hoc / Audit Framework.
- Documenting Knowledge & Solutions in KBA’s (Knowledge Base Articles) for internal and external use.
Jul 2016 - Feb 2022
Data Analyst
- Individual Pension Analysis- Collaborating with HMRC- Liaising with customers- Pension Scheme Management- Implementation of Data Capture Tool.
Sep 2015 - Apr 2016
Research Assistant
- Researching Customer Relationships Management Data- Creating Infographic and PowerPoint Presentations- Aiding with data migration- Identifying potential work associates
Jan 2014 - May 2014
Retail Assistant
- Assisted customers- Delivered goods- Took orders- Answered phones and received deliveries- Cash management
Apr 2012 - Aug 2012
Team & coworkers
Colleagues at HGEM
Other employees you can reach at hgem.com. View company contacts for 60 employees →
DS
Darcie Streeter-Oxland
Colleague at Hgem
Yeovil, England, United Kingdom, United Kingdom
View →
NN
Nick Nikolenko
Colleague at Hgem
Bristol, England, United Kingdom, United Kingdom
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JG
Jayne Gimson
Colleague at Hgem
United Kingdom, United Kingdom
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RG
Rhiannon Godding
Colleague at Hgem
Bath, England, United Kingdom, United Kingdom
View →
DL
Daniel Lewis
Colleague at Hgem
Nottingham, England, United Kingdom, United Kingdom
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GI
Grace I.
Colleague at Hgem
Bath, England, United Kingdom, United Kingdom
View →
JM
Justine Mansfield-Newport
Colleague at Hgem
Bath, England, United Kingdom, United Kingdom
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LB
Leanna Biggs
Colleague at Hgem
Bath, England, United Kingdom, United Kingdom
View →
NG
Niamh Geraghty
Colleague at Hgem
Bath, England, United Kingdom, United Kingdom
View →
ML
Mia Leak
Colleague at Hgem
Greater Bristol Area, United Kingdom, United Kingdom
View →
Darcie Streeter-Oxland
Colleague at Hgem
Yeovil, England, United Kingdom, United Kingdom
View →
NN
Nick Nikolenko
Colleague at Hgem
Bristol, England, United Kingdom, United Kingdom
View →
JG
Jayne Gimson
Colleague at Hgem
United Kingdom, United Kingdom
View →
RG
Rhiannon Godding
Colleague at Hgem
Bath, England, United Kingdom, United Kingdom
View →
DL
Daniel Lewis
Colleague at Hgem
Nottingham, England, United Kingdom, United Kingdom
View →
GI
Grace I.
Colleague at Hgem
Bath, England, United Kingdom, United Kingdom
View →
JM
Justine Mansfield-Newport
Colleague at Hgem
Bath, England, United Kingdom, United Kingdom
View →
LB
Leanna Biggs
Colleague at Hgem
Bath, England, United Kingdom, United Kingdom
View →
NG
Niamh Geraghty
Colleague at Hgem
Bath, England, United Kingdom, United Kingdom
View →
ML
Mia Leak
Colleague at Hgem
Greater Bristol Area, United Kingdom, United Kingdom
View →
1 education record
Robert Donnellan education
FAQ
Frequently asked questions about Robert Donnellan
Quick answers generated from the profile data available on this page.
What company does Robert Donnellan work for?
Robert Donnellan works for HGEM.
What is Robert Donnellan's role at HGEM?
Robert Donnellan is listed as Client Success Manager at HGEM at HGEM.
Where is Robert Donnellan based?
Robert Donnellan is based in Bristol, England, United Kingdom while working with HGEM.
What companies has Robert Donnellan worked for?
Robert Donnellan has worked for Hgem, Method Grid, Brandwatch, Sap Successfactors, and Jardine Lloyd Thompson India (Jlt India).
Who are Robert Donnellan's colleagues at HGEM?
Robert Donnellan's colleagues at HGEM include Darcie Streeter-Oxland, Nick Nikolenko, Jayne Gimson, Rhiannon Godding, and Daniel Lewis.
How can I contact Robert Donnellan?
You can use AeroLeads to view verified contact signals for Robert Donnellan at HGEM, including work email, phone, and LinkedIn data when available.
What schools did Robert Donnellan attend?
Robert Donnellan holds Bachelor Of Science (Business Information Systems), Computer And Information Sciences And Support Services, Honors Degree from National University Of Ireland, Galway.
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