Robert Dowell Email & Phone Number

Miami, Ok, Us

Analyst 1), 08/23 – PresentProvide hands on technical support for PC’s, desk phones, smartphonesand peripherals. I collaborate with various departments to supportSCADA, security, infrastructure and application escalation. I provisionPC’s, cellular phones and peripherals in compliance with the securityguidelines. I conduct routine visits to remote locations for maintenanceand tech support needs. I offer hands on support for remote teams indeploying and maintaining infrastructure and physical security assets anddeliver IT orientation and training to new employees to educate them onIT policies and security protocols. I am experienced with service requests,incident tickets, prioritization, status updates and timely resolutions.

Joplin, Missouri, United States

As an End User Support Technician, my responsibilities include providing technical assistance and support to end users within an organization. I troubleshoot and resolve hardware and software issues, assist with system setups and configurations, and respond to user inquiries or requests for assistance. Additionally, I may be involved in conducting training sessions to help users understand and effectively utilize various technologies and systems. Your role is crucial in ensuring that end users have a smooth and productive experience with their technology tools.

United States

Miami, Oklahoma, United States

Grove, Oklahoma, United States