Robert Doyle Email & Phone Number

New York City Metropolitan Area

Contact pre and post legal accounts as well as judgement accounts current and dormantBe familiar and utilize credit bureau data, other relevant information to locate customersData management in Excel to maintain records of contacts and attempted contacts with delinquentaccount customers and payments collectedSubmission of reports of unpaid accounts and repayment progressCreate stipulation payment agreementsApply payments from multiple sources; mail, telephone and electronic

Fair Lawn, New Jersey, United States

Monitor the company’s accounts receivable and identify overdue accounts and customer serviceContact customers with overdue accounts and attempt to collect the overdue amount or negotiate a payment plan to collect in installmentsBe familiar and utilize credit bureau data, other relevant information to locate customersData management in Excel to maintain records of contacts and attempted contacts with delinquent account customers and payments collectedSubmission of reports of unpaid accounts and repayment progressAssist in training of new staffCreate and develop stipulation agreements

Ramsey, Nj

Managing employees within the consumer collection team.Coach, train, and develop collectors into strong negotiators while providing an excellent customer experienceProject managementAudit collection activities and partner with leadership for recommended changesConduct call calibrations, account reviews, and performance reviews with direct reports

Lodi, New Jersey

Managed a team of 7 professionalsSupported the Branch Manager to develop the bankingcenter’s performance by identifying and hiring top talent, setting clear objectives for the branch and each employee, implementing strategies to achieve sales and service goals, and monitoring overall progressConsistently met sales, service, and operational performance goals by maximizing sales referrals, overseeing training, and ensuring the delivery of excellent customer service.Kept associates current with updates about new procedures, operational processes, product changes, sales and service results, or regulatory initiatives, and implemented as necessary

Hackensack, New Jersey

Perform general grounds cleaning, including emptying trash receptacles, cleaning restrooms, mopping, sweeping, mowing, trimming, landscaping, and raking City park and recreation sites as neededHelp control vegetation and growth by working as a member of the City pest control crew spraying various pesticides, herbicides, fungicides, and other related chemicals in City park and recreation areas. Prepare, apply, and properly dispose of pesticidesOperate and maintain power mowers, chain saws, rototillers, lawnmowers, aerators, hedgers, spreaders, front-end loader, edgers, air compressors, and other equipment

New York And New Jersey

Hired and managed a team of 14 people as well as a TicketmasterConsistently met sales, service, and operational performance goals by maximizing sales, overseeing training, and ensuring the delivery of excellent customer serviceInventory management

Associate'S Degree, Psychology/Sociology

Btec National Diploma, Engineering