Robert Drach Email & Phone Number

Sparta,Nj

Manage2Solutions LLC, Sparta, NJ (May 2011 – Present)Independent contractor working with OEMs and automobile retailers, offering process assessments, consultations and facilitating process improvements. Focused on building processes to enhance the customer experience, increase customer retention and improve sales and profitability. Develop short term tactical plans and long term strategies to sustain growth and maintain a competitive advantage in the market.

Completed over 90 virtual coaching sessions (webinars) presenting the Hyundai Priority Experience. These sessions were to instruct dealers on developing "Brand Positioning Statements" for their organization.

Launched and managed the New York region e-Business Operations department. Four consultants were trained to evaluate dealership e-business practices and processes, assess dealership website performance, digital advertising, quality and consistency of online information, lead handling, search engine page rankings and SEO/SEM.

I launched Toyota’s Signature initiative in the New York region to educate dealership management on how to implement and apply a process improvement methodology into their organization. This team based methodology was designed to enhance the customer experience, drive customer retention, sales, and profits.36 New York region dealers were actively involved in Signature dealerships with 32 qualifying for Signature Certification.

Toyota Motor Sales Inc., Boston, MA Oversaw a $1 million fiscal operating budget. Provided leadership and direction for regional office consisting of 12 direct reports and 44 associates responsible for coordinating wholesale/retail activities of 73 dealers and meeting corporate objectives.

Toyota Motor Sales Inc. Lexus, Torrance, CA Championed and executed powerful marketing strategies to promote Lexus products in collaboration with the national dealer organization and corporate advertising agency.

Toyota Motor Sales Inc, Torrance, CA Served as trusted liaison between three regional offices and Toyota’s corporate division in the National Sales department. Ensured clear and uniformed communications amid regions and the national office in regards towholesale and retail sales objectives, budget related items and executive visits.

Toyota Motor Sales Inc., Denver, CO Inspired a team of five district sales managers to achieve career expectations in conjunction with achievement of sales, wholesale, retail, and customer satisfaction objectives. Utilized respectful and skillful communication to enhance work culture and inspire collaboration.

Toyota Motor Sales Inc, Cincinnati OH District Manager, Regional Service Manager, Business Management Manager and Market Representation Manager

Toyota Motor Sales Inc, Cincinnati OH District Manager, Regional Service Manager, Business Management Manager and Market Representation Manager